Sharp AR-M550 (serv.man16) Service Manual ▷ View online
AR-M550/M620 SELF DIAG MESSAGE AND TROUBLESHOOTING 9 - 8
CE
02
Case 3
Trouble
position/
Cause
position/
Cause
An error occurs in the
SMTP server/ FTP
server/ NTS.
SMTP server/ FTP
server/ NTS.
Remedy
Check the SMTP server/
FTP server/ NTS for any
trouble.
FTP server/ NTS for any
trouble.
Note
Main
code
code
Sub
code
Title
The specified server suspends
response during transmission of
images.
response during transmission of
images.
CE
03
Phenomenon
Display
Lamp
Message
Details
The specified server
suspends response
during transmission of
images.
suspends response
during transmission of
images.
Section
Operation
mode
Note
Operation
mode
Note
Case 1
Trouble
position/
Cause
position/
Cause
Improper connection of
the network cable
the network cable
Remedy
Check that the network
cable is properly
connected.
cable is properly
connected.
Note
Case 2
Trouble
position/
Cause
position/
Cause
An error occurs in the
SMTP server/ FTP
server/ NTS.
SMTP server/ FTP
server/ NTS.
Remedy
Check the SMTP server/
FTP server/ NTS for any
trouble.
FTP server/ NTS for any
trouble.
Note
Main
code
code
Sub
code
Title
The entered account name of the
FTP server or the password for
authentication is invalid.
FTP server or the password for
authentication is invalid.
CE
04
Phenomenon
Display
Lamp
Message
Message
Details
The entered account
name of the FTP server
or the password for
authentication is invalid.
name of the FTP server
or the password for
authentication is invalid.
Section
Operation
mode
Note
Operation
mode
Note
Case 1
Trouble
position/
Cause
position/
Cause
Improper connection of
the network cable
the network cable
Remedy
Check that the network
cable is properly
connected.
cable is properly
connected.
Note
Case 2
Trouble
position/
Cause
position/
Cause
Improper registration of
the account name or
improper password
registered in the FTP
server as the destination
the account name or
improper password
registered in the FTP
server as the destination
Remedy
Check the account name
or the password
registered in the FTP
server as the destination.
or the password
registered in the FTP
server as the destination.
Note
Main
code
code
Sub
code
Title
The specified mail server or the
FTP server is not found.
FTP server is not found.
Main
code
code
Sub
code
Title
The entered directory of the FTP
server is invalid.
server is invalid.
CE
05
Phenomenon
Display
Lamp
Message
Message
Details
The entered directory of
the FTP server is invalid.
the FTP server is invalid.
Section
Operation
mode
Note
Operation
mode
Note
Case 1
Trouble
position/
Cause
position/
Cause
Improper connection of
the network cable
the network cable
Remedy
Check that the network
cable is properly
connected.
cable is properly
connected.
Note
Case 2
Trouble
position/
Cause
position/
Cause
Check for existence of
the directory name in the
FTP server registered as
the destination.
the directory name in the
FTP server registered as
the destination.
Remedy
Check for existence of
the directory name in the
FTP server registered as
the destination.
the directory name in the
FTP server registered as
the destination.
Note
Main
code
code
Sub
code
Title
The specified mail server (POP3) is
not found.
not found.
CE
06
Phenomenon
Display
Lamp
Message
Message
Details
The specified mail server
(POP3) is not found.
POP3 server access error
(POP3) is not found.
POP3 server access error
Section
Operation
mode
Note
Operation
mode
Note
Case 1
Trouble
position/
Cause
position/
Cause
Improper connection of
the network cable
the network cable
Remedy
Check connection of the
network cable.
network cable.
Note
Case 2
Trouble
position/
Cause
position/
Cause
Network setup trouble
Remedy
1. Check that the
connected network
supports TCP/IP
protocol.
supports TCP/IP
protocol.
2. Check on the Web
page that the POP3
server address is
correctly set.
server address is
correctly set.
3. When the above
address is described
with the Hostname,
check that the DNS
server is properly set
or not.
with the Hostname,
check that the DNS
server is properly set
or not.
Note
Case 3
Trouble
position/
Cause
position/
Cause
An error occurs in the
POP3 server.
POP3 server.
Remedy
Check for any error in the
POP3 server.
POP3 server.
Note
AR-M550/M620 SELF DIAG MESSAGE AND TROUBLESHOOTING 9 - 9
Main
code
code
Sub
code
Title
The entered account name of the
POP3 server or the password for
authentication is invalid.
POP3 server or the password for
authentication is invalid.
CE
07
Phenomenon
Display
Lamp
Message
Details
The entered account
name of the POP3 server
or the password for
authentication is invalid.
POP3 server
authentication check
error
name of the POP3 server
or the password for
authentication is invalid.
POP3 server
authentication check
error
Section
Operation
mode
mode
Note
Case 1
Trouble
position/
Cause
position/
Cause
Improper connection of
the network cable
the network cable
Remedy
Check connection of the
network cable.
network cable.
Note
Case 2
Trouble
position/
Cause
position/
Cause
Improper account name
or password registered in
the POP3 server
or password registered in
the POP3 server
Remedy
Check that the account
name or the password
registered for the POP3
server is correct.
name or the password
registered for the POP3
server is correct.
Note
Main
code
code
Sub
code
Title
The specified mail server (POP3)
suspends response.
suspends response.
CE
08
Phenomenon
Display
Lamp
Message
Details
The specified mail server
(POP3) suspends
response.
POP3 server time-out
error
(POP3) suspends
response.
POP3 server time-out
error
Section
Operation
mode
Note
Operation
mode
Note
Case 1
Trouble
position/
Cause
position/
Cause
Improper connection of
the network cable
the network cable
Remedy
Check connection of the
network cable.
network cable.
Note
Case 2
Trouble
position/
Cause
Remedy
position/
Cause
Remedy
An error occurs in the
POP3 server.
POP3 server.
Note
Check for any error in the
POP3 server.
POP3 server.
Main
code
code
Sub
code
Title
CIS shading trouble (White
correction)
correction)
E6
11
Phenomenon
Display
Lamp
Message
Message
Details
CIS shading trouble
(White correction)
When the power is
turned on or when the
proper gain setup value
is not obtained with SIM
63-2 CIS shading (Retry
number: 256 times):
CIS white reference plate
scan level is abnormal
when the lamp is lighted.
(White correction)
When the power is
turned on or when the
proper gain setup value
is not obtained with SIM
63-2 CIS shading (Retry
number: 256 times):
CIS white reference plate
scan level is abnormal
when the lamp is lighted.
Section
Scanner
Operation
mode
mode
Note
Case 1
Trouble
position/
Cause
position/
Cause
Defective installation of
the harness to the CIS
unit
CIS unit abnormality
the harness to the CIS
unit
CIS unit abnormality
Remedy
CIS unit harness check
Note
Case 2
Trouble
position/
Cause
position/
Cause
Reference white plate
dirt
dirt
Remedy
Clean the reference
white plate.
white plate.
Note
Case 3
Trouble
position/
Cause
position/
Cause
CIS lighting trouble
Remedy
Use SIM 5-3 to check the
light quantity of CIS.
light quantity of CIS.
Note
Case 4
Trouble
position/
Cause
position/
Cause
Scanner PWB
abnormality
abnormality
Remedy
Scanner PWB check
Note
Main
code
code
Sub
code
Title
CIS communication trouble
E6
14
Phenomenon
Display
Lamp
Message
Details
CIS communication
trouble
When an error occurs in
an access check to the
CIS-ASIC on turning on
the power or closing the
DSFP cover. (Retry
number: 5 times)
Communication trouble
between the scanner
PWB and the CIS-ASIC.
(Clock synchronization)
trouble
When an error occurs in
an access check to the
CIS-ASIC on turning on
the power or closing the
DSFP cover. (Retry
number: 5 times)
Communication trouble
between the scanner
PWB and the CIS-ASIC.
(Clock synchronization)
Section
Scanner
Operation
mode
mode
Note
AR-M550/M620 SELF DIAG MESSAGE AND TROUBLESHOOTING 9 - 10
E6
14
Case 1
Trouble
position/
Cause
position/
Cause
Defective installation of
the harness to the CIS
unit
the harness to the CIS
unit
Remedy
Check the harness
connected to the CIS unit.
connected to the CIS unit.
Note
Case 2
Trouble
position/
Cause
position/
Cause
CIS unit abnormality
Remedy
CIS unit check
Note
Case 3
Trouble
position/
Cause
position/
Cause
Scanner PWB
abnormality
abnormality
Remedy
Scanner PWB check
Note
Main
code
code
Sub
code
Title
System data trouble
E7
01
Phenomenon
Display
Lamp
Message
Details
While reading/writing the
HDD system area data,
the HDD returns an error
response or no response
at all for longer than 30
seconds.
HDD system area data,
the HDD returns an error
response or no response
at all for longer than 30
seconds.
Section
Controller
Operation
mode
mode
Note
Case 1
Trouble
position/
Cause
position/
Cause
No HDD is installed on
the MFP control PWB.
the MFP control PWB.
Remedy
Check installation status
of the HDD on the MFP
control PWB.
of the HDD on the MFP
control PWB.
Note
Case 2
Trouble
position/
Cause
position/
Cause
HDD does not properly
function.
function.
Remedy
• CHECK connection
between the HDD and
MFP control.
MFP control.
• Perform an HDD read/
write test using SIM 62-
2/3.
2/3.
• Replace HDD.
Note
Case 3
Trouble
position/
Cause
position/
Cause
MFP control PWB
abnormality
abnormality
Remedy
Replace the MFP control
PWB.
PWB.
Note
Main
code
code
Sub
code
Title
CIS communication trouble
Main
code
code
Sub
code
Title
Laser trouble
E7
02
Phenomenon
Display
Lamp
Message
Message
Details
Laser trouble
The BD signal from the
LSU is kept OFF or ON.
When the polygon motor
rotation is started and
three successive BDT
signals of I/O ASIC are
detected after forced
lighting of laser.
The BD signal from the
LSU is kept OFF or ON.
When the polygon motor
rotation is started and
three successive BDT
signals of I/O ASIC are
detected after forced
lighting of laser.
Section
Engine
Operation
mode
Note
mode
Note
Case 1
Trouble
position/
Cause
position/
Cause
The connector to the LSU
or the harness in the LSU
is disconnected or
broken.
or the harness in the LSU
is disconnected or
broken.
Remedy
Check for disconnection
of the connector to the
LSU.
of the connector to the
LSU.
Note
Case 2
Trouble
position/
Cause
position/
Cause
The polygon motor does
not rotate properly.
not rotate properly.
Remedy
Check that the polygon
motor rotated properly or
not.
motor rotated properly or
not.
Note
Case 3
Trouble
position/
Cause
position/
Cause
The position of the laser
home position sensor in
the LSU is shifted.
home position sensor in
the LSU is shifted.
Remedy
Use SIM 61-1 to check
the LSU operation.
the LSU operation.
Note
Case 4
Trouble
position/
Cause
position/
Cause
A proper voltage is not
supplied to the power line
of the laser.
supplied to the power line
of the laser.
Remedy
Replace the LSU unit.
Note
Case 5
Trouble
position/
Cause
position/
Cause
Defective lighting of the
laser emitting diode
laser emitting diode
Remedy
Check lighting of the laser
emitting diode.
emitting diode.
Note
Case 6
Trouble
position/
Cause
position/
Cause
PCU PWB abnormality
Remedy
Replace the PCU PWB.
Note
Case 7
Trouble
position/
Cause
position/
Cause
MFP control ASIC PWB
abnormality
abnormality
Remedy
Replace the MFP control
PWB.
PWB.
Note
AR-M550/M620 SELF DIAG MESSAGE AND TROUBLESHOOTING 9 - 11
Main
code
code
Sub
code
Title
HDD trouble
E7
03
Phenomenon
Display
Lamp
Message
Message
Details
HDD trouble
Data abnormality in the
HDD file management
area (cluster chain
corrupted)
The HDD sends an error
response or does not
respond for 30 sec.
Data abnormality in the
HDD file management
area (cluster chain
corrupted)
The HDD sends an error
response or does not
respond for 30 sec.
Section
Controller
Operation
mode
mode
Note
Case 1
Trouble
position/
Cause
position/
Cause
The HDD is not installed
properly to the MFP
control PWB.
properly to the MFP
control PWB.
Remedy
Check installation of the
HDD to the MFP control
PWB.
HDD to the MFP control
PWB.
Note
Case 2
Trouble
position/
Cause
position/
Cause
The HDD of the MFP
control PWB does not
operate properly.
control PWB does not
operate properly.
Remedy
Check connection of the
harness to the HDD of
the MFP control PWB.
Use SIM 62-2, -3 to
check read/write of the
HDD.
Replace the HDD.
harness to the HDD of
the MFP control PWB.
Use SIM 62-2, -3 to
check read/write of the
HDD.
Replace the HDD.
Note
Case 3
Trouble
position/
Cause
position/
Cause
MFP control ASIC PWB
abnormality
abnormality
Remedy
Replace the MFP control
PWB.
PWB.
Note
Main
code
code
Sub
code
Title
Decode error trouble
E7
06
Phenomenon
Display
Lamp
Message
Message
Details
Decode error trouble
A decode error occurs in
making an image.
A decode error occurs in
making an image.
Section
Controller
Operation
mode
mode
Note
Case 1
Trouble
position/
Cause
position/
Cause
Garbled data in input
from PCI to PM
DM trouble
Data are garbled in image
compression/transfer.
from PCI to PM
DM trouble
Data are garbled in image
compression/transfer.
Remedy
Check installation of the
PWB. (PCI bus)
If the job at occurrence is
FAX, check installation of
the FAX PWB.
For the other cases,
check the MFP control
PWB.
PWB. (PCI bus)
If the job at occurrence is
FAX, check installation of
the FAX PWB.
For the other cases,
check the MFP control
PWB.
Note
Case 2
Trouble
position/
Cause
position/
Cause
MFP control ASIC PWB
abnormality
abnormality
Remedy
Replace the MFP control
PWB.
PWB.
Main
code
code
Sub
code
Title
CCD shading trouble (Black
correction)
correction)
E7
10
Phenomenon
Display
Lamp
Message
Details
Shading trouble (Black
correction)
CCD black scan level
abnormality when the
copy lamp is turned off.
When the proper offset
setup value is not
obtained at turning on the
power or CCD shading
with SIM 63-2.
correction)
CCD black scan level
abnormality when the
copy lamp is turned off.
When the proper offset
setup value is not
obtained at turning on the
power or CCD shading
with SIM 63-2.
Section
Scanner
Operation
mode
mode
Note
Case 1
Trouble
position/
Cause
position/
Cause
Defective installation of
the flat cable to the CCD
unit
the flat cable to the CCD
unit
Remedy
Check installation of the
flat cable to the CCD unit.
flat cable to the CCD unit.
Note
Case 2
Trouble
position/
Cause
position/
Cause
CCD unit abnormality
Remedy
CCD unit check
Note
Case 3
Trouble
position/
Cause
position/
Cause
Scanner PWB
abnormality
abnormality
Remedy
Scanner PWB check
Note
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