DOWNLOAD Sharp AR-M550 (serv.man16) Service Manual ↓ Size: 814.54 KB | Pages: 47 in PDF or view online for FREE

Model
AR-M550 (serv.man16)
Pages
47
Size
814.54 KB
Type
PDF
Document
Service Manual
Brand
Device
Copying Equipment / (9) Self diag message and troubleshooting
File
ar-m550-sm16.pdf
Date

Sharp AR-M550 (serv.man16) Service Manual ▷ View online

AR-M550/M620  SELF DIAG MESSAGE AND TROUBLESHOOTING  9 - 7
8. Details
Main 
code
Sub 
code
Title
MC trouble
C1
00
Phenomenon
Display
Lamp
Message
Details
MC trouble
Three successive MHV-T 
signals are detected 
during operation of MHV.
Main charger output 
abnormality (Output 
open)
A trouble signal is 
outputted from the high 
voltage transformer.
Section
Engine
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
The main charger is not 
installed properly.
The main charger is not 
assembled properly.
Remedy
Use SIM 8-2 to check the 
main charger output.
Main charger 
disconnection check
Note 
Case 2
Trouble 
position/
Cause
The high voltage 
transformer connector is 
disconnected.
The high voltage harness 
is disconnected or 
broken.
Remedy
Connection check
Note 
Case 3
Trouble 
position/
Cause
High voltage unit trouble
Remedy
Replace the high voltage 
unit.
Note 
Main 
code
Sub 
code
Title
Another communication error 
occurs.
CE
00
Phenomenon
Display
Lamp
Message
Details
Communication error
Section
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
Improper connection of 
the network cable
Remedy
Check the connection of 
the network cable.
Note 
Main 
code
Sub 
code
Title
The network card is not installed or 
broken.
CE
01
Phenomenon
Display
Lamp
Message
Details
Network card connection 
trouble
Section
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
The network card is not 
installed on the controller.
Remedy
Check that the network 
card is installed on the 
controller.
Note 
Case 2
Trouble 
position/
Cause
Network card control 
PWB trouble
Remedy
1. Output the NIC Config. 
Page to check the NIC 
version.
2. Replace the NIC.
Note 
Main 
code
Sub 
code
Title
The specified mail server or the 
FTP server is not found.
CE
02
Phenomenon
Display
Lamp
Message
Details
The specified mail server 
or the FTP server is not 
found.
Section
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
Improper connection of 
the network cable
Remedy
Check that the network 
cable is properly 
connected.
Note 
Case 2
Trouble 
position/
Cause
Network setup trouble
Remedy
1. Check that the 
connected network 
supports TCP/IP 
protocol.
2. As Primary/Secondary 
E-mail Server Address 
or Destination from 
Web Page
3. When the above 
address is described 
with the Hostname, 
check that the DNS 
server is properly set 
or not.
Note 
AR-M550/M620  SELF DIAG MESSAGE AND TROUBLESHOOTING  9 - 8
CE
02
Case 3
Trouble 
position/
Cause
An error occurs in the 
SMTP server/ FTP 
server/ NTS.
Remedy
Check the SMTP server/ 
FTP server/ NTS for any 
trouble.
Note 
Main 
code
Sub 
code
Title
The specified server suspends 
response during transmission of 
images.
CE
03
Phenomenon
Display
Lamp
Message
Details
The specified server 
suspends response 
during transmission of 
images.
Section
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
Improper connection of 
the network cable
Remedy
Check that the network 
cable is properly 
connected.
Note 
Case 2
Trouble 
position/
Cause
An error occurs in the 
SMTP server/ FTP 
server/ NTS.
Remedy
Check the SMTP server/ 
FTP server/ NTS for any 
trouble.
Note 
Main 
code
Sub 
code
Title
The entered account name of the 
FTP server or the password for 
authentication is invalid.
CE
04
Phenomenon
Display
Lamp
Message
Details
The entered account 
name of the FTP server 
or the password for 
authentication is invalid.
Section
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
Improper connection of 
the network cable
Remedy
Check that the network 
cable is properly 
connected.
Note 
Case 2
Trouble 
position/
Cause
Improper registration of 
the account name or 
improper password 
registered in the FTP 
server as the destination
Remedy
Check the account name 
or the password 
registered in the FTP 
server as the destination.
Note 
Main 
code
Sub 
code
Title
The specified mail server or the 
FTP server is not found.
Main 
code
Sub 
code
Title
The entered directory of the FTP 
server is invalid.
CE
05
Phenomenon
Display
Lamp
Message
Details
The entered directory of 
the FTP server is invalid.
Section
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
Improper connection of 
the network cable
Remedy
Check that the network 
cable is properly 
connected.
Note 
Case 2
Trouble 
position/
Cause
Check for existence of 
the directory name in the 
FTP server registered as 
the destination.
Remedy
Check for existence of 
the directory name in the 
FTP server registered as 
the destination.
Note 
Main 
code
Sub 
code
Title
The specified mail server (POP3) is 
not found.
CE
06
Phenomenon
Display
Lamp
Message
Details
The specified mail server 
(POP3) is not found.
POP3 server access error
Section
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
Improper connection of 
the network cable
Remedy
Check connection of the 
network cable.
Note 
Case 2
Trouble 
position/
Cause
Network setup trouble
Remedy
1. Check that the 
connected network 
supports TCP/IP 
protocol.
2. Check on the Web 
page that the POP3 
server address is 
correctly set.
3. When the above 
address is described 
with the Hostname, 
check that the DNS 
server is properly set 
or not.
Note 
Case 3
Trouble 
position/
Cause
An error occurs in the 
POP3 server.
Remedy
Check for any error in the 
POP3 server.
Note 
AR-M550/M620  SELF DIAG MESSAGE AND TROUBLESHOOTING  9 - 9
Main 
code
Sub 
code
Title
The entered account name of the 
POP3 server or the password for 
authentication is invalid.
CE
07
Phenomenon
Display
Lamp
Message
Details
The entered account 
name of the POP3 server 
or the password for 
authentication is invalid.
POP3 server 
authentication check 
error
Section
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
Improper connection of 
the network cable
Remedy
Check connection of the 
network cable.
Note 
Case 2
Trouble 
position/
Cause
Improper account name 
or password registered in 
the POP3 server
Remedy
Check that the account 
name or the password 
registered for the POP3 
server is correct.
Note 
Main 
code
Sub 
code
Title
The specified mail server (POP3) 
suspends response.
CE
08
Phenomenon
Display
Lamp
Message
Details
The specified mail server 
(POP3) suspends 
response.
POP3 server time-out 
error
Section
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
Improper connection of 
the network cable
Remedy
Check connection of the 
network cable.
Note 
Case 2
Trouble 
position/
Cause
Remedy
An error occurs in the 
POP3 server.
Note 
Check for any error in the 
POP3 server.
Main 
code
Sub 
code
Title
CIS shading trouble (White 
correction)
E6
11
Phenomenon
Display
Lamp
Message
Details
CIS shading trouble 
(White correction)
When the power is 
turned on or when the 
proper gain setup value 
is not obtained with SIM 
63-2 CIS shading (Retry 
number: 256 times):
CIS white reference plate 
scan level is abnormal 
when the lamp is lighted.
Section
Scanner
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
Defective installation of 
the harness to the CIS 
unit
CIS unit abnormality
Remedy
CIS unit harness check
Note 
Case 2
Trouble 
position/
Cause
Reference white plate 
dirt
Remedy
Clean the reference 
white plate.
Note 
Case 3
Trouble 
position/
Cause
CIS lighting trouble
Remedy
Use SIM 5-3 to check the 
light quantity of CIS.
Note 
Case 4
Trouble 
position/
Cause
Scanner PWB 
abnormality
Remedy
Scanner PWB check
Note 
Main 
code
Sub 
code
Title
CIS communication trouble
E6
14
Phenomenon
Display
Lamp
Message
Details
CIS communication 
trouble
When an error occurs in 
an access check to the 
CIS-ASIC on turning on 
the power or closing the 
DSFP cover. (Retry 
number: 5 times)
Communication trouble 
between the scanner 
PWB and the CIS-ASIC. 
(Clock synchronization)
Section
Scanner
Operation 
mode
Note 
AR-M550/M620  SELF DIAG MESSAGE AND TROUBLESHOOTING  9 - 10
E6
14
Case 1
Trouble 
position/
Cause
Defective installation of 
the harness to the CIS 
unit
Remedy
Check the harness 
connected to the CIS unit.
Note 
Case 2
Trouble 
position/
Cause
CIS unit abnormality
Remedy
CIS unit check
Note 
Case 3
Trouble 
position/
Cause
Scanner PWB 
abnormality
Remedy
Scanner PWB check
Note 
Main 
code
Sub 
code
Title
System data trouble
E7
01
Phenomenon
Display
Lamp
Message
Details
While reading/writing the 
HDD system area data, 
the HDD returns an error 
response or no response 
at all for longer than 30 
seconds.
Section
Controller
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
No HDD is installed on 
the MFP control PWB.
Remedy
Check installation status 
of the HDD on the MFP 
control PWB.
Note 
Case 2
Trouble 
position/
Cause
HDD does not properly 
function.
Remedy
• CHECK connection 
between the HDD and 
MFP control.
• Perform an HDD read/
write test using SIM 62-
2/3.
• Replace HDD.
Note 
Case 3
Trouble 
position/
Cause
MFP control PWB 
abnormality
Remedy
Replace the MFP control 
PWB.
Note 
Main 
code
Sub 
code
Title
CIS communication trouble
Main 
code
Sub 
code
Title
Laser trouble
E7
02
Phenomenon
Display
Lamp
Message
Details
Laser trouble
The BD signal from the 
LSU is kept OFF or ON.
When the polygon motor 
rotation is started and 
three successive BDT 
signals of I/O ASIC are 
detected after forced 
lighting of laser.
Section
Engine
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
The connector to the LSU 
or the harness in the LSU 
is disconnected or 
broken.
Remedy
Check for disconnection 
of the connector to the 
LSU.
Note 
Case 2
Trouble 
position/
Cause
The polygon motor does 
not rotate properly.
Remedy
Check that the polygon 
motor rotated properly or 
not.
Note 
Case 3
Trouble 
position/
Cause
The position of the laser 
home position sensor in 
the LSU is shifted.
Remedy
Use SIM 61-1 to check 
the LSU operation.
Note 
Case 4
Trouble 
position/
Cause
A proper voltage is not 
supplied to the power line 
of the laser.
Remedy
Replace the LSU unit.
Note 
Case 5
Trouble 
position/
Cause
Defective lighting of the 
laser emitting diode
Remedy
Check lighting of the laser 
emitting diode.
Note 
Case 6
Trouble 
position/
Cause
PCU PWB abnormality
Remedy
Replace the PCU PWB.
Note 
Case 7
Trouble 
position/
Cause
MFP control ASIC PWB 
abnormality
Remedy
Replace the MFP control 
PWB.
Note 
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