DOWNLOAD Sharp AR-M550 (serv.man16) Service Manual ↓ Size: 814.54 KB | Pages: 47 in PDF or view online for FREE

Model
AR-M550 (serv.man16)
Pages
47
Size
814.54 KB
Type
PDF
Document
Service Manual
Brand
Device
Copying Equipment / (9) Self diag message and troubleshooting
File
ar-m550-sm16.pdf
Date

Sharp AR-M550 (serv.man16) Service Manual ▷ View online

AR-M550/M620  SELF DIAG MESSAGE AND TROUBLESHOOTING  9 - 5
E7
56
Incompatibility check (Engine (PCU) detection)
PCU
E7
57
Incompatibility check (Engine (PCU) detection)
PCU
E7
60
Controller connection trouble
MFP control
E7
65
Incompatibility check (MFP controller detection)
MFP control
E7
66
Incompatibility check (MFP controller detection)
MFP control
E7
67
Incompatibility check (MFP controller detection)
MFP control
E7
80
Scanner PWB communication trouble
MFP control
E7
90
PCU PWB communication trouble
MFP control
EE
EL
Auto developer adjustment trouble (Overtoner 
error)
During SIM only
PCU
EE
EU
Auto developer adjustment trouble (Undertoner 
error)
During SIM only
PCU
F1
00
Finisher communication trouble
PCU
F1
02
Finisher transport motor abnormality
PCU
F1
03
Finisher oscillation motor trouble
PCU
F1
08
Finisher staple shift motor trouble
PCU
F1
09
Finisher load capacity sensor trouble
PCU
F1
10
Finisher/staple motor trouble
PCU
F1
11
Finisher/pusher motor trouble
PCU
F1
15
Finisher elevator motor trouble
PCU
F1
19
Finisher/jogger motor trouble
PCU
F1
31
Finisher saddle folding motor trouble
PCU
F1
32
Finisher-saddle communication trouble
PCU
F1
33
Finisher/punch shift motor trouble
PCU
F1
34
Finisher/punch motor trouble
PCU
F1
37
Finisher/backup RAM data trouble
PCU
F1
38
Finisher/punch backup RAM data trouble
PCU
F1
41
Finisher/saddle positioning plate motor trouble
PCU
F1
42
Finisher/saddle guide motor trouble
PCU
F1
43
Finisher/saddle alignment motor trouble
PCU
F1
44
Finisher/saddle rear staple motor trouble
PCU
F1
45
Finisher/saddle front staple motor trouble
PCU
F1
46
Finisher/saddle push motor trouble
PCU
F1
51
Finisher/sensor connector connection trouble
PCU
F1
52
Finisher/micro switch trouble
PCU
F1
60
Finisher-inserter communication trouble
PCU
F1
61
Inserter/EEPROM trouble
PCU
F1
62
Inserter/reverse sensor trouble
PCU
F2
00
Toner concentration sensor open
PCU
F2
02
Toner supply abnormality
PCU
F2
04
Improper cartridge (Destination error, life cycle 
error)
PCU
F2
05
CRUM error
PCU
F2
31
Process control trouble (Photoconductor surface 
reflection rate abnormality)
PCU
F2
32
Process control trouble (Drum marking scan 
failure)
PCU
F2
37
Drum marking sensor gain adjustment error
PCU
F2
39
Process thermistor breakdown
PCU
F2
46
Developing thermistor breakdown
PCU
F2
47
Room temperature thermistor breakdown
PCU
F2
48
Developing humidity sensor break down
PCU
F3
12
Tray 1 lift-up trouble
PCU
F3
22
Tray 2 lift-up trouble
PCU
F3
32
Tray 3 lift-up trouble
PCU
F3
42
Tray 4 lift-up trouble
PCU
F4
38
38 (V) voltage trouble
PCU
F6
00
FAX board communication trouble
MFP control
F6
01
FAX expansion flash ROM abnormality
MFP control
F6
04
FAX modem operation abnormality
FAX
F6
20
FAX write protect cancel
FAX
F6
21
Combination error of TEL/LIU PWB and software
FAX
Trouble code
Trouble content
Remarks
Trouble 
detection
Mechanism
Option Electricity FAX Supply
Main 
code
Sub 
code
AR-M550/M620  SELF DIAG MESSAGE AND TROUBLESHOOTING  9 - 6
F6
97
FAX-BOX incompatibility trouble
FAX
F6
98
Combination error of the FAX-BOX destination 
information and the machine destination 
information
FAX
F7
01
FAX board EEPROM read/write error
FAX
H2
00
Thermistor open (HL1)
PCU
H2
01
Thermistor open (HL2)
PCU
H2
02
Thermistor open (HL3)
PCU
H3
00
Heat roller high temperature detection (HL1)
PCU
H3
01
Heat roller high temperature detection (HL2)
PCU
H3
02
Heat roller high temperature detection (HL3)
PCU
H4
00
Heat roller low temperature detection (HL1)
PCU
H4
01
Heat roller low temperature detection (HL2)
PCU
H4
02
Heat roller low temperature detection (HL3)
PCU
H5
01
5-time continuous POD not-reached JAM 
detection
PCU
L1
00
Scanner feed trouble
Scanner
L3
00
Scanner return trouble
Scanner
L4
01
Main motor lock detection
PCU
L4
02
Drum motor lock detection
PCU
L4
03
Fusing motor lock detection
PCU
L4
04
Developing motor lock detection
PCU
L4
06
Transfer belt separation motor trouble
PCU
L4
30
Controller fan motor trouble
MFP control
L4
31
Paper discharging fan trouble
MFP control
L6
10
Polygon motor lock detection
PCU
L8
01
No full wave signal 
PCU
PC
Personal counter uninstalled
MFP control
PF
00
RIC copy inhibit command receive
MFP control
U1
01
FAX battery abnormality
MFP control
U1
02
RTC read error (combined use as FAX, on MFP 
control PWB)
MFP control
U2
00
EEPROM read/write error (MFP control)
MFP control
U2
11
Counter check sum error (MFP control EEPROM)
MFP control
U2
12
Adjustment value check sum error (MFP control 
EEPROM)
MFP control
U2
22
MFPC section SRAM memory check sum error
MFP control
U2
23
MFPC section SRAM memory individual data 
check sum error
MFP control
U2
50
HDD section individual data check sum error
MFP control
U2
80
Scanner section EEPROM read/write error
Scanner
U2
81
Scanner section memory sum check error
Scanner
U2
90
PCU section EEPROM read/write error
PCU
U2
91
PCU section memory sum check error
PCU
U5
30
SPF tray lift-up trouble
Scanner
U5
31
SPF tray lift-down trouble
Scanner
U6
09
LCC lift motor trouble
PCU
U6
20
LCC communication trouble
PCU
U6
21
LCC transport motor trouble
PCU
U6
22
LCC 24V power abnormality addition
PCU
U7
00
PC/Modem communication trouble
MFP control
– –
Auditor NOT READY
MFP control
Trouble code
Trouble content
Remarks
Trouble 
detection
Mechanism
Option Electricity FAX Supply
Main 
code
Sub 
code
AR-M550/M620  SELF DIAG MESSAGE AND TROUBLESHOOTING  9 - 7
8. Details
Main 
code
Sub 
code
Title
MC trouble
C1
00
Phenomenon
Display
Lamp
Message
Details
MC trouble
Three successive MHV-T 
signals are detected 
during operation of MHV.
Main charger output 
abnormality (Output 
open)
A trouble signal is 
outputted from the high 
voltage transformer.
Section
Engine
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
The main charger is not 
installed properly.
The main charger is not 
assembled properly.
Remedy
Use SIM 8-2 to check the 
main charger output.
Main charger 
disconnection check
Note 
Case 2
Trouble 
position/
Cause
The high voltage 
transformer connector is 
disconnected.
The high voltage harness 
is disconnected or 
broken.
Remedy
Connection check
Note 
Case 3
Trouble 
position/
Cause
High voltage unit trouble
Remedy
Replace the high voltage 
unit.
Note 
Main 
code
Sub 
code
Title
Another communication error 
occurs.
CE
00
Phenomenon
Display
Lamp
Message
Details
Communication error
Section
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
Improper connection of 
the network cable
Remedy
Check the connection of 
the network cable.
Note 
Main 
code
Sub 
code
Title
The network card is not installed or 
broken.
CE
01
Phenomenon
Display
Lamp
Message
Details
Network card connection 
trouble
Section
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
The network card is not 
installed on the controller.
Remedy
Check that the network 
card is installed on the 
controller.
Note 
Case 2
Trouble 
position/
Cause
Network card control 
PWB trouble
Remedy
1. Output the NIC Config. 
Page to check the NIC 
version.
2. Replace the NIC.
Note 
Main 
code
Sub 
code
Title
The specified mail server or the 
FTP server is not found.
CE
02
Phenomenon
Display
Lamp
Message
Details
The specified mail server 
or the FTP server is not 
found.
Section
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
Improper connection of 
the network cable
Remedy
Check that the network 
cable is properly 
connected.
Note 
Case 2
Trouble 
position/
Cause
Network setup trouble
Remedy
1. Check that the 
connected network 
supports TCP/IP 
protocol.
2. As Primary/Secondary 
E-mail Server Address 
or Destination from 
Web Page
3. When the above 
address is described 
with the Hostname, 
check that the DNS 
server is properly set 
or not.
Note 
AR-M550/M620  SELF DIAG MESSAGE AND TROUBLESHOOTING  9 - 8
CE
02
Case 3
Trouble 
position/
Cause
An error occurs in the 
SMTP server/ FTP 
server/ NTS.
Remedy
Check the SMTP server/ 
FTP server/ NTS for any 
trouble.
Note 
Main 
code
Sub 
code
Title
The specified server suspends 
response during transmission of 
images.
CE
03
Phenomenon
Display
Lamp
Message
Details
The specified server 
suspends response 
during transmission of 
images.
Section
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
Improper connection of 
the network cable
Remedy
Check that the network 
cable is properly 
connected.
Note 
Case 2
Trouble 
position/
Cause
An error occurs in the 
SMTP server/ FTP 
server/ NTS.
Remedy
Check the SMTP server/ 
FTP server/ NTS for any 
trouble.
Note 
Main 
code
Sub 
code
Title
The entered account name of the 
FTP server or the password for 
authentication is invalid.
CE
04
Phenomenon
Display
Lamp
Message
Details
The entered account 
name of the FTP server 
or the password for 
authentication is invalid.
Section
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
Improper connection of 
the network cable
Remedy
Check that the network 
cable is properly 
connected.
Note 
Case 2
Trouble 
position/
Cause
Improper registration of 
the account name or 
improper password 
registered in the FTP 
server as the destination
Remedy
Check the account name 
or the password 
registered in the FTP 
server as the destination.
Note 
Main 
code
Sub 
code
Title
The specified mail server or the 
FTP server is not found.
Main 
code
Sub 
code
Title
The entered directory of the FTP 
server is invalid.
CE
05
Phenomenon
Display
Lamp
Message
Details
The entered directory of 
the FTP server is invalid.
Section
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
Improper connection of 
the network cable
Remedy
Check that the network 
cable is properly 
connected.
Note 
Case 2
Trouble 
position/
Cause
Check for existence of 
the directory name in the 
FTP server registered as 
the destination.
Remedy
Check for existence of 
the directory name in the 
FTP server registered as 
the destination.
Note 
Main 
code
Sub 
code
Title
The specified mail server (POP3) is 
not found.
CE
06
Phenomenon
Display
Lamp
Message
Details
The specified mail server 
(POP3) is not found.
POP3 server access error
Section
Operation 
mode
Note 
Case 1
Trouble 
position/
Cause
Improper connection of 
the network cable
Remedy
Check connection of the 
network cable.
Note 
Case 2
Trouble 
position/
Cause
Network setup trouble
Remedy
1. Check that the 
connected network 
supports TCP/IP 
protocol.
2. Check on the Web 
page that the POP3 
server address is 
correctly set.
3. When the above 
address is described 
with the Hostname, 
check that the DNS 
server is properly set 
or not.
Note 
Case 3
Trouble 
position/
Cause
An error occurs in the 
POP3 server.
Remedy
Check for any error in the 
POP3 server.
Note 
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