Sharp AR-M351U / AR-M451U (serv.man19) Service Manual ▷ View online
AR-M351U/M451U, AR-M355U/M455U TROUBLE CODES 11 - 13
CE
02
Content
The specified mail server or FTP server
is not found.
is not found.
Detail
The specified mail server or the FTP
server is not found.
server is not found.
Cause
Improper connection of the network
cable
Network setup trouble
An error occurs in the SMTP server/
FTP server/ NTS.
cable
Network setup trouble
An error occurs in the SMTP server/
FTP server/ NTS.
Check and
remedy
remedy
1. Check that the network cable is
properly connected.
2. Check that the connected network
supports TCP/IP protocol.
3. Check from the web page that the
address of the FTP server or the
desktop PC is properly set as the
primary/secondary e-mail server
address.
desktop PC is properly set as the
primary/secondary e-mail server
address.
4. When the above address is
described with the Hostname,
check that the DNS server is
properly set or not.
check that the DNS server is
properly set or not.
5. Check the SMTP server/ FTP
server/ NTS for any trouble.
03
Content
The specified server suspends
response during transmission of
images.
response during transmission of
images.
Detail
The specified server suspends
response during transmission of
images.
response during transmission of
images.
Cause
Improper connection of the network
cable
An error occurs in the SMTP server/
FTP server/ NTS.
cable
An error occurs in the SMTP server/
FTP server/ NTS.
Check and
remedy
remedy
1. Check that the network cable is
properly connected.
2. Check the SMTP server/ FTP
server/ NTS for any trouble.
04
Content
The account name or the password for
the FTP server is invalid.
the FTP server is invalid.
Detail
The entered account name of the FTP
server or the password for
authentication is invalid.
server or the password for
authentication is invalid.
Cause
Improper connection of the network
cable
Improper registration of the account
name or improper password registered
in the FTP server as the destination
cable
Improper registration of the account
name or improper password registered
in the FTP server as the destination
Check and
remedy
remedy
1. Check that the network cable is
properly connected.
2. Check the account name or the
password registered in the FTP
server as the destination.
server as the destination.
05
Content
The directory of the FTP server is
invalid.
invalid.
Detail
The entered directory of the FTP server
is invalid.
is invalid.
Cause
Improper connection of the network
cable
Check for existence of the directory
name in the FTP server registered as
the destination.
cable
Check for existence of the directory
name in the FTP server registered as
the destination.
Check and
remedy
remedy
1. Check that the network cable is
properly connected.
2. Check for existence of the directory
name in the FTP server registered
as the destination.
as the destination.
MAIN SUB
Details
CE
06
Content
The specified mail server (POP3) is not
found.
found.
Detail
The specified mail server (POP3) is not
found.
POP3 server access error
found.
POP3 server access error
Cause
Improper connection of the network
cable
Network setup trouble
An error occurs in the POP3 server.
cable
Network setup trouble
An error occurs in the POP3 server.
Check and
remedy
remedy
1. Check connection of the network
cable.
2. Check that the connected network
supports TCP/IP protocol.
3. Check on the Web page that the
POP3 server address is correctly
set.
set.
4. When the above address is
described with the Hostname,
check that the DNS server is
properly set or not.
check that the DNS server is
properly set or not.
5. Check for any error in the POP3
server.
07
Content
The entered account name of the
POP3 server or the password for
authentication is invalid.
POP3 server or the password for
authentication is invalid.
Detail
The entered account name of the
POP3 server or the password for
authentication is invalid.
POP3 server authentication check
error
POP3 server or the password for
authentication is invalid.
POP3 server authentication check
error
Cause
Improper connection of the network
cable
Improper account name or password
registered in the POP3 server
cable
Improper account name or password
registered in the POP3 server
Check and
remedy
remedy
1. Check connection of the network
cable.
2. Check that the account name or the
password registered for the POP3
server is correct.
server is correct.
08
Content
The specified mail server (POP3) is not
found.
found.
Detail
The specified mail server (POP3) is not
found.
POP3 server time out error
found.
POP3 server time out error
Cause
Improper connection of the network
cable
An error occurs in the POP3 server.
cable
An error occurs in the POP3 server.
Check and
remedy
remedy
1. Check connection of the network
cable.
2. Check for any error in the POP3
server.
MAIN SUB
Details
AR-M351U/M451U, AR-M355U/M455U TROUBLE CODES 11 - 14
4. Other related items
(1) Self diag operation
The machine always monitors its own status. When it detects any
abnormality or a status which requires warning, it performs the self
diag operation to display the trouble or warning message as fol-
lows:
abnormality or a status which requires warning, it performs the self
diag operation to display the trouble or warning message as fol-
lows:
(2) Power ON trouble detection function
• When the power is turned on, if the stored trouble is H3, H4, H5,
U1, U2, PF, or U6 (sub code 2, 3), it is immediately judged as a
trouble.
trouble.
∗
E7-50 and 60 are not judged as a storing trouble, (Detected
every time when the power is turned on.)
every time when the power is turned on.)
(3) Basic flow of countermeasures
Warning
Content
This message is displayed to warn
mainly the user to inform that a
consumable part is near life, etc. It is
no direct relation with machine
troubles.
mainly the user to inform that a
consumable part is near life, etc. It is
no direct relation with machine
troubles.
Machine
operation
operation
The machine operation may be
stopped and may be not.
stopped and may be not.
Message
clear
clear
The message may be automatically
cleared by replacement or supply of
the consumable part, or may be
cleared by the specified simulation
operation.
cleared by replacement or supply of
the consumable part, or may be
cleared by the specified simulation
operation.
Trouble
Content
This message is a trouble message
related to a machine trouble.
related to a machine trouble.
Machine
operation
operation
The machine operation is stopped.
Message
clear
clear
This message may be automatically
cleared by repairing the trouble, or
may be cleared by the specified
simulation operation.
cleared by repairing the trouble, or
may be cleared by the specified
simulation operation.
Trouble code
Storing
Trouble cancel command
simulation
H3, H4, H5
PCU
SIM 14
U1
ICU
SIM 13
U2
Each block
SIM 16
PF
ICU
SIM 17
U6-2, 3
PCU
SIM 15
Troubleshoot the cause.
YES
NO
Detects/analyzes
the content.
Trouble/Warning
Warning
Trouble
The machine is stopped.
The content is displayed.
Trouble/Warning
Warning
A consumable
part has reached
its lifetime.
Trouble
Replace or supply
the consumable part.
Cancel the self-
diagnostic message with
the diagnostics
(test commands).
Reset
Standby state
Monitors the machine
conditions.
Repair
AR-M351U/M451U, AR-M355U/M455U TROUBLE CODES 11 - 15
(4) List of trouble modes
●
Troubles where the machine can be operated under some conditions
When a trouble occurs, the dialogue is displayed and OK button is added to the trouble message.
●
Troubles where the machine cannot be operated
When a trouble occurs, the dialogue is displayed. OK button is not added to the trouble massage, and only setting can be performed. The
message remains displayed until the trouble is canceled.
message remains displayed until the trouble is canceled.
∗
For FAX communication, refer to the “(5) Communication speci-
fication when a trouble occurs.”
fication when a trouble occurs.”
∗
The machine may be operated under some conditions.
∆
1: When detected except when in a job, the machine can be
operated in the OC mode.
∆
2: Can be operated except in the staple mode.
∆
3: When detected except in a job, the machine can be operated
except with the breakdown tray.
∆
4: Can be operated with some restriction on the image quality
depending on the destination. (Low density print)
∆
5: When detected except in a job, can be operated except in the
trouble paper exit section.
∆
6: When detected except in a job, can be operated in the single
surface scan mode.
Trouble content
Judgment
block
Trouble code
Operation enable mode
Copy read
(including
interrupt)
FAX
send
Email
receive
FAX
print
Print
List
print
Notification
to
FASThost
Scanner section breakdowns (Mirror
motor, lens, copy lamp)
motor, lens, copy lamp)
Scanner
L1, L3, U2 (80, 81)
✕
✕
✕
❍
❍
❍
❍
FAX board breakdown
ICU/FAX F6, F7
❍
✕
❍
✕
❍
❍
✕
FAX power OFF
ICU
❍
✕
❍
✕
❍
❍
✕
Network error
ICU
CE
❍
❍
✕
❍
❍
❍
✕
Staple breakdown
PCU
F1 (10)
∆
2
❍
❍
∆
2
∆
2
∆
2
❍
Paper feed tray breakdown
PCU
F3, U6 (LCC)
∆
3
❍
❍
∆
3
∆
3
∆
3
❍
PCU section breakdowns (Motor,
fusing section, etc.)
fusing section, etc.)
PCU
C1, C2, C3, H2, H3, H4,
H5, L4 (excluding L4-30),
L8, U2 (90, 91), F2
H5, L4 (excluding L4-30),
L8, U2 (90, 91), F2
✕
❍
❍
✕
✕
✕
❍
After-process breakdown
PCU
F1
∆
5
❍
❍
∆
5
∆
5
∆
5
❍
Laser breakdown
PCU
E7 (02 only), L6
✕
❍
❍
✕
✕
✕
❍
HDD breakdown
ICU
E7 (03)
✕
✕
✕
✕
✕
✕
❍
CCD breakdowns (Shading, etc.)
Scanner E7 (10, 11, 14)
✕
✕
✕
❍
❍
❍
❍
CIS breakdowns (Shading, etc.)
Scanner E6 (10, 11, 14)
∆
6
∆
6
∆
6
❍
❍
❍
❍
Scanner communication trouble
ICU
E7 (80)
✕
✕
✕
❍
❍
❍
❍
PCU communication trouble
ICU
E7 (90)
✕
✕
✕
✕
✕
✕
❍
FAX backup battery voltage fall
ICU
U1 (01, 02)
❍
✕
✕
❍
❍
❍
❍
HDD registration data sum error
ICU
U2 (50)
❍
✕
✕
❍
❍
❍
❍
Thermistor trouble (trouble history)
PCU
F2 (39, 58)
❍
❍
❍
❍
❍
❍
❍
Trouble content
Judgment
block
Trouble code
Operation enable mode
Copy read
(including
interrupt)
FAX
send
Email
receive
FAX
print
Print
List
print
Notification
to
FASThost
Memory
ICU
U2 (00, 11, 12, 22, 23)
✕
✕
✕
✕
✕
✕
❍
External communication disable
(RICA)
(RICA)
ICU
U7, PF
✕
✕
✕
✕
✕
✕
❍
Image memory trouble, decode error
ICU
E7 (01, 06)
✕
✕
✕
✕
✕
✕
❍
Skating check error
ICU/PCU E7 (50, 60)
✕
✕
✕
✕
✕
✕
✕
Controller fan motor trouble
ICU
L4-30
✕
✕
✕
✕
✕
✕
✕
AR-M351U/M451U, AR-M355U/M455U TROUBLE CODES 11 - 16
(5) Communication specification when a trouble occurs
The image send/receive specifications when a trouble occurs are as shown below.
∆
2: Enable except for the trouble tray
∗
When, however, a paper feed tray trouble is detected during a job, the engine is stopped and printing is disabled.
∆
3: The display goes to the FAX status check menu and the list can be printed.: The received document is outputted.
∆
4: Paper exit is enabled except for the trouble paper exit tray
∗
When, however, a paper feed tray trouble is detected during a job, the engine is stopped and printing is disabled.
∆
5: Only the operation related to image quality can be executed depending on the destination. (low density print)
∆
6: The operation can be executed in the single surface scanning mode.
(6) Writing to the trouble memory
(SIMULATION. 26-35)
Trouble
Send
reservation
Print
FAX call
request
FAX
call-in
LAN
send
LAN
receive
Precaution
PCU breakdowns (Excluding C1,
C2, C3, H2, H3, H4, H5, L4, L8, U2-
90, U2-91, and skating check error)
C2, C3, H2, H3, H4, H5, L4, L8, U2-
90, U2-91, and skating check error)
❍
×
❍
❍
Note
❍
❍
Note
There is a risk that the memory is full.
Scanner breakdowns (L1, L3, U2-
80, U2-81)
80, U2-81)
×
❍
❍
❍
❍
❍
F6, F7 (FAX breakdown)
×
❍
×
×
❍
❍
F1 (Paper exit section breakdown)
❍
∆
4
❍
❍
❍
❍
F3, U6 (Paper feed tray
breakdown)
breakdown)
❍
∆
2
❍
❍
❍
❍
E7 (01, 06) (ICU breakdown)
×
×
×
×
❍
❍
E7-02 (Laser breakdown)
❍
×
❍
❍
Note
×
❍
Note
There is a risk that the memory is full.
E7-03 (HD breakdown)
×
×
×
×
×
×
E7 (10, 11, 14) (CCD breakdown)
×
❍
❍
❍
❍
❍
E6 (10, 11, 14) (CIS breakdown)
∆
6
❍
❍
❍
❍
❍
E7-80 (Scanner communication
trouble)
trouble)
×
❍
❍
❍
❍
❍
E7-90 (PCU communication trouble)
×
×
×
×
×
×
E7 (50, 60) (Skating check error)
×
×
×
×
×
×
U2 (00, 11, 12, 22) (ICU memory
error)
error)
×
×
×
×
×
×
U2 (22, 23) (SRAM check sum
error)
error)
×
×
×
×
×
×
U2-50 (HD check sum error)
×
×
×
×
×
×
U7 (RIC external communication
disable), PF
disable), PF
×
×
×
×
×
×
Inhibition of use by a customer
having outstanding fee
having outstanding fee
U1 (Backup battery voltage fall)
×
∆
3
× Note
×
× Note
×
Transfer enable
L4-30 (Controller fan motor trouble)
×
×
×
×
×
×
Door open
❍
×
❍
❍
Note
❍
❍
Note
There is a risk that the memory is full.
Toner empty
❍
×
❍
❍
Note
❍
❍
Note
There is a risk that the memory is full.
Process cartridge uninstalled, etc.
❍
×
❍
❍
Note
❍
❍
Note
There is a risk that the memory is full.
Paper empty
❍
×
❍
❍
Note
❍
❍
Note
There is a risk that the memory is full.
Paper JAM
❍
×
❍
❍
Note
❍
❍
Note
There is a risk that the memory is full.
Document JAM
×
❍
❍
❍
❍
❍
Simulation
×
×
×
×
×
×
Key operation (Communication
disable)
disable)
×
×
×
×
×
×
