Sharp UP-3515 (serv.man17) Service Manual / Technical Bulletin ▷ View online
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Page 1 of 5
UP-3515
SSP-104a RELEASE for V1.67
Incorrect printing of total amount after
promotion. And incorrect triggering of a
promotion if Subtotal is pressed twice.
1.
Model: UP-3515 ROM Version 1.67
2. General 1: When performing a selling price promotion that is only
active on certain days, if subtotal is pressed prior to finalisation the
total on the receipt would print the non-discounted amount even
though the correct amount is displayed on the pos display.
Fault Conditions:-
1. When using the following PLU’s
Burger
£7.00 DEPT 1
Beer
£4.00 DEPT 2
Promotion table 1
BASIC PRESET - Beer n Burger offer
Monday Disabled
Tuesday Enabled
Wednesday Disabled
Wednesday Disabled
Thursday Disabled
Friday Disabled
Saturday Disabled
Sunday Disabled
OBJECTED ITEM1 – Dept 1
OBJECTED ITEM2 – Dept 2
LEVEL – Way - Selling Price
Selling Price £10.00
Trip Level 1 = 1
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Page 2 of 5
Trip Level 2 = 1
Operation
On Tuesday sign on Clerk 1
Select – Burger
Select – Beer
Select the subtotal button
press cash
Total on screen shows £10
Receipt shows £11
3. General 2: See example and description below
PLU1
Steak Ale Pie £9.95
Department 1
Sort Group 10
PLU2
Soup £4.35
Department 2
Sort Group 01
PLU3
2 course trigger £0.00
Department 12
Sort Group 01
Promotion table 1
2 course for £12.95 Starters
Enabled on Monday, Tuesday, Wednesday,
Individual
Objected item
1)Department 1 (Mains)
2)Department 2 (starters)
3)PLU3 (2 course trigger)
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Page 3 of 5
Selling Price £12.95
Level 1 = 1
Level 2 = 1
Level 3 = 1
Promotion table 2
Cheapest free on Pies
Enabled on Monday
Enabled on Monday
Global
Objected item
1)Group 10
Cheapest Free
Level 1 = 2
The problem is that promotion number 2 is triggering on Tuesdays, and
Wednesdays even though it is not enabled for those days. But it will only
trigger if subtotal is pressed twice.
Example: on Wednesday perform the following
Sell
PLU1 Steak Ale Pie £9.95
PLU1 Steak Ale Pie £9.95
Total £19.90
If the same transaction is performed as follows
Sell
PLU1 Steak Ale Pie £9.95
PLU1 Steak Ale Pie £9.95
Press Sub Total
Sub total £19.90
Press Sub Total again and PROMOTION 2 is triggered even though it is
not enabled for WEDNESDAY’S
Total £9.95
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Page 4 of 5
4. Action:
Install SSP-104a
(For the field)
SSP- 104a replaces SSP-104. SSP-104 must be removed
before applying SSP-104a
Please install SSP-104a by numeric entry or File (using
SD card)
SD card)
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