Sharp GENERAL (serv.man58) Brochure ▷ View online
Q1: Sharp launched the UP600 and
UP700 earlier this summer. What was
the response?
UP700 earlier this summer. What was
the response?
JG: We launched both new products at a
major conference and were delighted with
the reaction from dealers. Face to face, we
had the opportunity to explain the
rationale behind launching equipment that
embraces state-of-the-art technology and is
also highly flexible.
major conference and were delighted with
the reaction from dealers. Face to face, we
had the opportunity to explain the
rationale behind launching equipment that
embraces state-of-the-art technology and is
also highly flexible.
HB:
Our dealers are very excited about this
new generation of machines and as a result
are selling them like hot cakes.
are selling them like hot cakes.
CR: My feedback is that they are excellent
machines with a great capability at a good
price.
machines with a great capability at a good
price.
KS: Very positive. A first class response
across the board.
across the board.
Q2: Why has Sharp launched these
two new products now?
two new products now?
JG: Our primary objective is to give our
dealers a first class line up to ensure they
are offering their clients more than just a
box and a product. The UP600 and UP700
terminals can be developed as the end
user’s business grows. This is a genuine
confidence booster for a client who knows
he won’t have to replace his or her new
system if they grow faster than anticipated.
dealers a first class line up to ensure they
are offering their clients more than just a
box and a product. The UP600 and UP700
terminals can be developed as the end
user’s business grows. This is a genuine
confidence booster for a client who knows
he won’t have to replace his or her new
system if they grow faster than anticipated.
PB: In order to improve our product line-up
and to introduce new technology to the high
end ECR market. Using technology and
industry standard networking allows ECR
technology to be used in a wider market sector.
and to introduce new technology to the high
end ECR market. Using technology and
industry standard networking allows ECR
technology to be used in a wider market sector.
Q3: What makes the UP600 and
UP700 different from what is currently
available?
UP700 different from what is currently
available?
JG: The technology speaks for itself. From
my perspective it proves Sharp provides
solutions. The technology is part of an
overall package that dealers are selling to
their customers.
my perspective it proves Sharp provides
solutions. The technology is part of an
overall package that dealers are selling to
their customers.
HB: At this level of technology, it reflects
excellent value for money. The multi-line
display, industry standard in-line
communications, optional plug in KP and
two-line customer display (without the
need for additional external power
supplies) makes these systems unique.
Taken off the drawer, it has a small
footprint and a sturdy keyboard and an
integral thermal printer (with an optional
graphic logo) – great news in a lot of bars
where space is at an absolute premium.
excellent value for money. The multi-line
display, industry standard in-line
communications, optional plug in KP and
two-line customer display (without the
need for additional external power
supplies) makes these systems unique.
Taken off the drawer, it has a small
footprint and a sturdy keyboard and an
integral thermal printer (with an optional
graphic logo) – great news in a lot of bars
where space is at an absolute premium.
CR: All the facilities of a pad but with a
high speed thermal printer on board and a
cash drawer fitted. The words ‘real bargain’
come to mind.
high speed thermal printer on board and a
cash drawer fitted. The words ‘real bargain’
come to mind.
KS: Having a thermal printer and a small
screen display are unique selling points
from my perspective.
screen display are unique selling points
from my perspective.
PB: Using LCD technology and industry
standard networking, it allows ECR
technology to be used in a much wider
market sector.
standard networking, it allows ECR
technology to be used in a much wider
market sector.
Q4: Who will use the UP600 and
UP700?
UP700?
JG: Start up businesses and well-
established mid-size organisations will find
both the UP600 and UP700 attractive
propositions. It is an investment that will
not be out of the date in 12 months time or
need to be replaced because it cannot
handle the growth of a business in the short
to mid-term.
established mid-size organisations will find
both the UP600 and UP700 attractive
propositions. It is an investment that will
not be out of the date in 12 months time or
need to be replaced because it cannot
handle the growth of a business in the short
to mid-term.
HB: The UP600 and UP700 can be used in
pubs, bars, small retail stores, bakeries and
restaurants; the list is infinite.
pubs, bars, small retail stores, bakeries and
restaurants; the list is infinite.
CR: Everyone, from retail chains and hotel
groups to theme parks.
groups to theme parks.
Q5: How do the UP600 and UP700
embrace new technology?
embrace new technology?
PB: Introduction of e-mail technology. The
specification speaks for itself.
specification speaks for itself.
Q6: What software runs with the
UP600 and UP700?
UP600 and UP700?
TM: Sharpsoft software includes ECR Lite,
Stock Manager and ECR Manager while
Ideal Pro includes ECR Pro and Retail Pro.
Stock Manager and ECR Manager while
Ideal Pro includes ECR Pro and Retail Pro.
Q7: Are there any future
developments planned?
developments planned?
JG: As a company we cannot afford to
stand still, so naturally we will develop the
products as they mature in the market
place. We are constantly refining our entire
portfolio to ensure our dealers have the best
technology available. The UP700 and
UP600 are no exceptions. Feedback from
dealers gives us excellent research.
stand still, so naturally we will develop the
products as they mature in the market
place. We are constantly refining our entire
portfolio to ensure our dealers have the best
technology available. The UP700 and
UP600 are no exceptions. Feedback from
dealers gives us excellent research.
PB: EFT, Smartcard, hotel link and e-mail
to head office.
to head office.
TM: Developments in the pipeline for
network comms through Sharpsoft
developments to incorporate e-mailer as
part of the software solution, Smartcard
option and EFT to Commidea.
network comms through Sharpsoft
developments to incorporate e-mailer as
part of the software solution, Smartcard
option and EFT to Commidea.
Q8: What training packages does
Sharp provide to help dealers
familiarise themselves with the
technology?
Sharp provide to help dealers
familiarise themselves with the
technology?
JG: Training is crucial to our ‘total
solutions’ concept. The greater the product
knowledge of the dealers, the greater the
impact of both terminals.
solutions’ concept. The greater the product
knowledge of the dealers, the greater the
impact of both terminals.
TM: Two training courses are available. A
one-day course for experienced support and
a two day course to cover all aspects
(including practical). There is also a Q&A
section and training guides posted on the
technical website.
one-day course for experienced support and
a two day course to cover all aspects
(including practical). There is also a Q&A
section and training guides posted on the
technical website.
PB: Product courses and e-mail seminars.
HB: Full one and two day training
programmes have been drawn up and
carried out by the technical department.
Information is contained on the website –
including frequently asked questions and
sales literature is readily available.
programmes have been drawn up and
carried out by the technical department.
Information is contained on the website –
including frequently asked questions and
sales literature is readily available.
Q9: It all sounds very impressive. In a
year’s time where would you like to see
the UP600 and UP700?
year’s time where would you like to see
the UP600 and UP700?
JG: Acceptance as the best technology of
its kind in the market. And a desire to
improve and enhance the proposition.
its kind in the market. And a desire to
improve and enhance the proposition.
PB: We all need to monitor the market
reaction so we can look at adding
functionality, making us more competitive.
reaction so we can look at adding
functionality, making us more competitive.
CR: On every high street and in every pub
and hotel chain. We’d be exhausted, but
delighted too.
and hotel chain. We’d be exhausted, but
delighted too.
TM: Being able to consistently meet the
feature requirements of an ECR in this price
range and to maintain the reliability
standard of the ERA610.
feature requirements of an ECR in this price
range and to maintain the reliability
standard of the ERA610.
KS: The beauty of both products is that
they are a stepping stone to a larger system.
It makes economic sense to buy and build
as the customer’s business grows.
they are a stepping stone to a larger system.
It makes economic sense to buy and build
as the customer’s business grows.
Sharp has launched two imaginative new generation products that epitomise the emphasis placed on providing
complete solutions. Sharp Focus asked a panel to put the UP600 and UP700 under the microscope.
INNOVATIVE SHARP CHANGING THE FACE
OF HOSPITALITY & RETAIL
UP600 Specification
Display
Operator
Monochrome
LCD backlight
8 lines x 20 characters
LCD backlight
8 lines x 20 characters
Customer
Large LED,
7 digits 7 segments
7 digits 7 segments
Printer
Type
2-station thermal
Digits
30 Digits
Speed
Approx. 17 lines/sec.
Paper Width Approx. 58mm
Drawer
Bill
4 compartments
Coin
8 compartments
Keyboard
Type
Normal
No. of Keys
Standard 68 keys,
Max. 84
Max. 84
Dimensions (W x D x H) 420 x 448 x 306(mm)
Weight
14.9kg
Power Supply
Official (Nominal)
voltage and frequency
voltage and frequency
Jeff Griffiths
DIVISIONAL MANAGER
Paul Burton
PRODUCT MANAGER
Hilary Butler
ACCOUNT & SUPPORT EXECUTIVE
Christine Rhodes
ACCOUNT & SUPPORT EXECUTIVE
Ken Steven
ACR RETAIL SYSTEMS
Our
panel:
Tony Moran
PRODUCT SUPPORT CONTROLLER
New Product Special
UP700 Specification
Display
Operator
Monochrome
LCD backlight
8 lines x 20 characters
LCD backlight
8 lines x 20 characters
Customer
Large LED,
7 digits 7 segments
7 digits 7 segments
Printer
Type
2-station thermal
Digits
30 Digits
Speed
Approx. 17 lines/sec.
Paper Width Approx. 58mm
Drawer
Bill
4 compartments
Coin
8 compartments
Keyboard
Type
Flat
No. of Keys
Standard 144
Dimensions (W x D x H) 420 x 448 x 306(mm)
Weight
14.9kg
Power Supply
Official (Nominal)
voltage and frequency
voltage and frequency
Q1: What is your job title?
A1: Corporate Field Sales Manager - EPoS
Q2: What are your specific job
responsibilities?
A2: To generate corporate EPoS business
for Sharp through the promotion of the
Sharp brand, focusing on total
solutions and building relationships
with customers.
Sharp brand, focusing on total
solutions and building relationships
with customers.
Q3: How long have you been employed
by Sharp?
A3: Six months
Q4: What is your previous relevant
experience?
A4: Five years within the EPoS market as a
Senior Account Manager for a leading
software solutions company,
responsible for accounts such as
software solutions company,
responsible for accounts such as
Sharp Electronics (UK) Limited, Sharp House, Thorp Road, Newton Heath, Manchester M40 5BE, UK. Freephone 0800 262958 Fax: 0161 204 2243.
www.sharp.co.uk
.
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Top 10 Retail Systems downloads:
DESCRIPTION
1. Software Windows Utility for downloading/Uploading all RAM
2. Software Utility for downloading Graphic Logo to integral printer
3. Documentation for downloading Graphic Logo
4. Documentation for Software Utilities
5. Graphic Download Utility for the UP600/700 integral printer
6. ERA770 ROM Change (Change details and downloading of ROM
2. Software Utility for downloading Graphic Logo to integral printer
3. Documentation for downloading Graphic Logo
4. Documentation for Software Utilities
5. Graphic Download Utility for the UP600/700 integral printer
6. ERA770 ROM Change (Change details and downloading of ROM
Image procedure)
7. Software Tool for Downloading IPL (ROM Image) to UP600/700
8. UP600 and UP700 Questions & Answers (May 2001)
9. UP600_700 Training Guide (May 2001)
10. POS Utility Tool (This is an exe file that will enable the ROM Images
8. UP600 and UP700 Questions & Answers (May 2001)
9. UP600_700 Training Guide (May 2001)
10. POS Utility Tool (This is an exe file that will enable the ROM Images
to be downloaded to your ERA770 from your PC)
Retail Systems Technology, founded in 1977,
covers the whole of Ireland and has offices
in Derry, Belfast and Dublin. Employing
35 staff, RST clients include hotels,
restaurants, bars, retail shops, schools and
local authorities. Here Marketing Manager
Veronica Strain talks about a recent
installation in Dublin for Bewley’s.
covers the whole of Ireland and has offices
in Derry, Belfast and Dublin. Employing
35 staff, RST clients include hotels,
restaurants, bars, retail shops, schools and
local authorities. Here Marketing Manager
Veronica Strain talks about a recent
installation in Dublin for Bewley’s.
Q1: Who is the client and what do they do?
A1: The client is Bewley’s, one of Dublin’s
oldest, most respected café and teashop
chains. Bewley’s blends tradition with
the latest modern technology.
chains. Bewley’s blends tradition with
the latest modern technology.
A2: Bewley’s may have been founded by
Q3: What was the company trying to
achieve?
and installed throughout all the chain’s
sites, as Bewley’s has four main types of
outlet, each with their own specialist
requirements. These are self-service
cafés, table service restaurants, retail
outlets and express kiosks, all of which
have a different way of operating.
sites, as Bewley’s has four main types of
outlet, each with their own specialist
requirements. These are self-service
cafés, table service restaurants, retail
outlets and express kiosks, all of which
have a different way of operating.
Q4: What was the solution you
recommended?
A4: We recommended a Sharp UP-5000
Q5: What is the project’s current status?
A5: The year long installation programme
began in November with the first
installation at Bewley’s head office. We
expect to complete in October 2001.
installation at Bewley’s head office. We
expect to complete in October 2001.
Q6: Are they pleased with the result?
A6: Yes: we’ve had positive feedback from
A7: Each terminal is linked at each branch
to Stocklink, which allows sales
information to be sent to the Head
Office at the end of each trading day
and enables regular updates to be
broadcast from the central office to
each individual outlet.
information to be sent to the Head
Office at the end of each trading day
and enables regular updates to be
broadcast from the central office to
each individual outlet.
Q8: What future developments are planned?
A8: In the future we may also explore the
Q9: Any problems/interesting solutions
need for this specific job?
A9: There was a particularly interesting
Exhibitions are a superb way
of meeting new potential
customers and showcasing
the special Sharp-dealer
relationship.
Naturally, Sharp dealers have
been busy in recent months as
our photo round up reveals.
of meeting new potential
customers and showcasing
the special Sharp-dealer
relationship.
Naturally, Sharp dealers have
been busy in recent months as
our photo round up reveals.
Flexibility is essential to the service that
dealers supply customers, so when Jersey
department store, Le Riches, asked Check
Out’s Phil Breakspear to provide ten Sharp
UP700 terminals on a nine month rental
he was more than happy to oblige.
dealers supply customers, so when Jersey
department store, Le Riches, asked Check
Out’s Phil Breakspear to provide ten Sharp
UP700 terminals on a nine month rental
he was more than happy to oblige.
“
This was an unusual contract because
”
LIFE IN THE
FAST LANE
There is no shortage of engineers
wanting to service LBS’s latest account
gain. The Shrewsbury dealer has a
long-standing relationship with Jaguar
and recently supplied three Sharp
cash registers for the car company’s
mobile merchandising unit that
accompanies the team on its
worldwide Formula One Grand Prix
travels.
wanting to service LBS’s latest account
gain. The Shrewsbury dealer has a
long-standing relationship with Jaguar
and recently supplied three Sharp
cash registers for the car company’s
mobile merchandising unit that
accompanies the team on its
worldwide Formula One Grand Prix
travels.
THE SHARPER SOLUTION
that is just Bewley’s cup of tea
Flexible
Check Out
on
UK
Top:
Invicta at the Bar Culture Show at
Olympia, London.
Middle:
GV Gowland & Sons and PRS at
the Cafe North Exhibition, Harrogate
Bottom:
GS Systems at the Pub and Bar
Show at G-Mex, Manchester.
Spotlight on
Rob Edwards
Name
Rob Edwards
Age
30
Status
Married
Family
Two sons
Scott,6, Daniel, 4
Scott,6, Daniel, 4
Hobbies
Gym & Squash
Q5: How does your relationship with
dealers work?
A5: I want to develop my relationship with
the dealers and look forward to working
in partnership with them to help deliver
solutions and support services for
corporate customers.
I am also looking to develop
opportunities for them as a result of
our marketing campaigns.
in partnership with them to help deliver
solutions and support services for
corporate customers.
I am also looking to develop
opportunities for them as a result of
our marketing campaigns.
Q6: What is the most challenging project
you’ve worked on?
A6: A Matalan project where the whole
Q7: What project has given you the most
professional satisfaction?
A7: Arranging for Matalan to be tied into
a three-year software contract. This
was particularly satisfying because
I put in a lot of time and effort in
building the relationship.
was particularly satisfying because
I put in a lot of time and effort in
building the relationship.
Q8: Describe your perfect working day?
A8: When I see the completion and
Q9: What is your best tip for dealers to
increase sales?
A9: To focus on the solution and not the
product, especially with the direction
the market is going in. An EPoS
terminal is no longer a solution in its
own right but rather part of a total
solution.
the market is going in. An EPoS
terminal is no longer a solution in its
own right but rather part of a total
solution.
www.tradenet.sharp.co.uk/tech
is proving a big success with dealers able
to access all documentation and support
manuals, training support documentation
and frequently asked questions via the
world wide web.
Free and exclusive to Sharp ECR/EPoS
resellers via a password, the site is
updated daily and is fast becoming an
integral support tool for dealers.
to access all documentation and support
manuals, training support documentation
and frequently asked questions via the
world wide web.
Free and exclusive to Sharp ECR/EPoS
resellers via a password, the site is
updated daily and is fast becoming an
integral support tool for dealers.
Niels Nielsen, Sales and Marketing
Director of GS Systems, said: “Our industry
works strange hours so it is great to be
able to access a technical site 24 hours a
day, seven days a week.”
Tony Moran, Sharp Engineer, said: “This site
is just as effective as talking to an engineer
as we constantly update the information
based on experiences dealing with live
projects.”
Director of GS Systems, said: “Our industry
works strange hours so it is great to be
able to access a technical site 24 hours a
day, seven days a week.”
Tony Moran, Sharp Engineer, said: “This site
is just as effective as talking to an engineer
as we constantly update the information
based on experiences dealing with live
projects.”
Instant Technical Support Success
Top 10 Retail Systems Companies:
COMPANY
1. Inverness Cash Registers
2. Check Out
3. Telyline EPoS Ltd
4. ACR Retail Systems
5. CCM
6. Asset Retail Systems
7. Retail Systems Technology
8. ABL Systems
9. GS Systems
10. Gowland
2. Check Out
3. Telyline EPoS Ltd
4. ACR Retail Systems
5. CCM
6. Asset Retail Systems
7. Retail Systems Technology
8. ABL Systems
9. GS Systems
10. Gowland
Bon Voyage
HILARY
Sadly Account & Support Executive,
Hilary Butler, after 17 enjoyable and
successful years with us at Sharp, is
heading for pastures new.
We are sure you will join us in
wishing her all the best for the future
and thank her for all the hard work
she has undertaken in the past.
Hilary Butler, after 17 enjoyable and
successful years with us at Sharp, is
heading for pastures new.
We are sure you will join us in
wishing her all the best for the future
and thank her for all the hard work
she has undertaken in the past.
Q1: What is your job title?
A1: Corporate Field Sales Manager - EPoS
Q2: What are your specific job
responsibilities?
A2: To generate corporate EPoS business
for Sharp through the promotion of the
Sharp brand, focusing on total
solutions and building relationships
with customers.
Sharp brand, focusing on total
solutions and building relationships
with customers.
Q3: How long have you been employed
by Sharp?
A3: Six months
Q4: What is your previous relevant
experience?
A4: Five years within the EPoS market as a
Senior Account Manager for a leading
software solutions company,
responsible for accounts such as
software solutions company,
responsible for accounts such as
Sharp Electronics (UK) Limited, Sharp House, Thorp Road, Newton Heath, Manchester M40 5BE, UK. Freephone 0800 262958 Fax: 0161 204 2243.
www.sharp.co.uk
.
Pr
oduced by Cr
eativ
e Space Squar
ed (0
16
1 798 88
1 798 88
1
0
)
Top 10 Retail Systems downloads:
DESCRIPTION
1. Software Windows Utility for downloading/Uploading all RAM
2. Software Utility for downloading Graphic Logo to integral printer
3. Documentation for downloading Graphic Logo
4. Documentation for Software Utilities
5. Graphic Download Utility for the UP600/700 integral printer
6. ERA770 ROM Change (Change details and downloading of ROM
2. Software Utility for downloading Graphic Logo to integral printer
3. Documentation for downloading Graphic Logo
4. Documentation for Software Utilities
5. Graphic Download Utility for the UP600/700 integral printer
6. ERA770 ROM Change (Change details and downloading of ROM
Image procedure)
7. Software Tool for Downloading IPL (ROM Image) to UP600/700
8. UP600 and UP700 Questions & Answers (May 2001)
9. UP600_700 Training Guide (May 2001)
10. POS Utility Tool (This is an exe file that will enable the ROM Images
8. UP600 and UP700 Questions & Answers (May 2001)
9. UP600_700 Training Guide (May 2001)
10. POS Utility Tool (This is an exe file that will enable the ROM Images
to be downloaded to your ERA770 from your PC)
Retail Systems Technology, founded in 1977,
covers the whole of Ireland and has offices
in Derry, Belfast and Dublin. Employing
35 staff, RST clients include hotels,
restaurants, bars, retail shops, schools and
local authorities. Here Marketing Manager
Veronica Strain talks about a recent
installation in Dublin for Bewley’s.
covers the whole of Ireland and has offices
in Derry, Belfast and Dublin. Employing
35 staff, RST clients include hotels,
restaurants, bars, retail shops, schools and
local authorities. Here Marketing Manager
Veronica Strain talks about a recent
installation in Dublin for Bewley’s.
Q1: Who is the client and what do they do?
A1: The client is Bewley’s, one of Dublin’s
oldest, most respected café and teashop
chains. Bewley’s blends tradition with
the latest modern technology.
chains. Bewley’s blends tradition with
the latest modern technology.
A2: Bewley’s may have been founded by
Q3: What was the company trying to
achieve?
and installed throughout all the chain’s
sites, as Bewley’s has four main types of
outlet, each with their own specialist
requirements. These are self-service
cafés, table service restaurants, retail
outlets and express kiosks, all of which
have a different way of operating.
sites, as Bewley’s has four main types of
outlet, each with their own specialist
requirements. These are self-service
cafés, table service restaurants, retail
outlets and express kiosks, all of which
have a different way of operating.
Q4: What was the solution you
recommended?
A4: We recommended a Sharp UP-5000
Q5: What is the project’s current status?
A5: The year long installation programme
began in November with the first
installation at Bewley’s head office. We
expect to complete in October 2001.
installation at Bewley’s head office. We
expect to complete in October 2001.
Q6: Are they pleased with the result?
A6: Yes: we’ve had positive feedback from
A7: Each terminal is linked at each branch
to Stocklink, which allows sales
information to be sent to the Head
Office at the end of each trading day
and enables regular updates to be
broadcast from the central office to
each individual outlet.
information to be sent to the Head
Office at the end of each trading day
and enables regular updates to be
broadcast from the central office to
each individual outlet.
Q8: What future developments are planned?
A8: In the future we may also explore the
Q9: Any problems/interesting solutions
need for this specific job?
A9: There was a particularly interesting
Exhibitions are a superb way
of meeting new potential
customers and showcasing
the special Sharp-dealer
relationship.
Naturally, Sharp dealers have
been busy in recent months as
our photo round up reveals.
of meeting new potential
customers and showcasing
the special Sharp-dealer
relationship.
Naturally, Sharp dealers have
been busy in recent months as
our photo round up reveals.
Flexibility is essential to the service that
dealers supply customers, so when Jersey
department store, Le Riches, asked Check
Out’s Phil Breakspear to provide ten Sharp
UP700 terminals on a nine month rental
he was more than happy to oblige.
dealers supply customers, so when Jersey
department store, Le Riches, asked Check
Out’s Phil Breakspear to provide ten Sharp
UP700 terminals on a nine month rental
he was more than happy to oblige.
“
This was an unusual contract because
”
LIFE IN THE
FAST LANE
There is no shortage of engineers
wanting to service LBS’s latest account
gain. The Shrewsbury dealer has a
long-standing relationship with Jaguar
and recently supplied three Sharp
cash registers for the car company’s
mobile merchandising unit that
accompanies the team on its
worldwide Formula One Grand Prix
travels.
wanting to service LBS’s latest account
gain. The Shrewsbury dealer has a
long-standing relationship with Jaguar
and recently supplied three Sharp
cash registers for the car company’s
mobile merchandising unit that
accompanies the team on its
worldwide Formula One Grand Prix
travels.
THE SHARPER SOLUTION
that is just Bewley’s cup of tea
Flexible
Check Out
on
UK
Top:
Invicta at the Bar Culture Show at
Olympia, London.
Middle:
GV Gowland & Sons and PRS at
the Cafe North Exhibition, Harrogate
Bottom:
GS Systems at the Pub and Bar
Show at G-Mex, Manchester.
Spotlight on
Rob Edwards
Name
Rob Edwards
Age
30
Status
Married
Family
Two sons
Scott,6, Daniel, 4
Scott,6, Daniel, 4
Hobbies
Gym & Squash
Q5: How does your relationship with
dealers work?
A5: I want to develop my relationship with
the dealers and look forward to working
in partnership with them to help deliver
solutions and support services for
corporate customers.
I am also looking to develop
opportunities for them as a result of
our marketing campaigns.
in partnership with them to help deliver
solutions and support services for
corporate customers.
I am also looking to develop
opportunities for them as a result of
our marketing campaigns.
Q6: What is the most challenging project
you’ve worked on?
A6: A Matalan project where the whole
Q7: What project has given you the most
professional satisfaction?
A7: Arranging for Matalan to be tied into
a three-year software contract. This
was particularly satisfying because
I put in a lot of time and effort in
building the relationship.
was particularly satisfying because
I put in a lot of time and effort in
building the relationship.
Q8: Describe your perfect working day?
A8: When I see the completion and
Q9: What is your best tip for dealers to
increase sales?
A9: To focus on the solution and not the
product, especially with the direction
the market is going in. An EPoS
terminal is no longer a solution in its
own right but rather part of a total
solution.
the market is going in. An EPoS
terminal is no longer a solution in its
own right but rather part of a total
solution.
www.tradenet.sharp.co.uk/tech
is proving a big success with dealers able
to access all documentation and support
manuals, training support documentation
and frequently asked questions via the
world wide web.
Free and exclusive to Sharp ECR/EPoS
resellers via a password, the site is
updated daily and is fast becoming an
integral support tool for dealers.
to access all documentation and support
manuals, training support documentation
and frequently asked questions via the
world wide web.
Free and exclusive to Sharp ECR/EPoS
resellers via a password, the site is
updated daily and is fast becoming an
integral support tool for dealers.
Niels Nielsen, Sales and Marketing
Director of GS Systems, said: “Our industry
works strange hours so it is great to be
able to access a technical site 24 hours a
day, seven days a week.”
Tony Moran, Sharp Engineer, said: “This site
is just as effective as talking to an engineer
as we constantly update the information
based on experiences dealing with live
projects.”
Director of GS Systems, said: “Our industry
works strange hours so it is great to be
able to access a technical site 24 hours a
day, seven days a week.”
Tony Moran, Sharp Engineer, said: “This site
is just as effective as talking to an engineer
as we constantly update the information
based on experiences dealing with live
projects.”
Instant Technical Support Success
Top 10 Retail Systems Companies:
COMPANY
1. Inverness Cash Registers
2. Check Out
3. Telyline EPoS Ltd
4. ACR Retail Systems
5. CCM
6. Asset Retail Systems
7. Retail Systems Technology
8. ABL Systems
9. GS Systems
10. Gowland
2. Check Out
3. Telyline EPoS Ltd
4. ACR Retail Systems
5. CCM
6. Asset Retail Systems
7. Retail Systems Technology
8. ABL Systems
9. GS Systems
10. Gowland
Bon Voyage
HILARY
Sadly Account & Support Executive,
Hilary Butler, after 17 enjoyable and
successful years with us at Sharp, is
heading for pastures new.
We are sure you will join us in
wishing her all the best for the future
and thank her for all the hard work
she has undertaken in the past.
Hilary Butler, after 17 enjoyable and
successful years with us at Sharp, is
heading for pastures new.
We are sure you will join us in
wishing her all the best for the future
and thank her for all the hard work
she has undertaken in the past.
Q1: What is your job title?
A1: Corporate Field Sales Manager - EPoS
Q2: What are your specific job
responsibilities?
A2: To generate corporate EPoS business
for Sharp through the promotion of the
Sharp brand, focusing on total
solutions and building relationships
with customers.
Sharp brand, focusing on total
solutions and building relationships
with customers.
Q3: How long have you been employed
by Sharp?
A3: Six months
Q4: What is your previous relevant
experience?
A4: Five years within the EPoS market as a
Senior Account Manager for a leading
software solutions company,
responsible for accounts such as
software solutions company,
responsible for accounts such as
Sharp Electronics (UK) Limited, Sharp House, Thorp Road, Newton Heath, Manchester M40 5BE, UK. Freephone 0800 262958 Fax: 0161 204 2243.
www.sharp.co.uk
.
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Top 10 Retail Systems downloads:
DESCRIPTION
1. Software Windows Utility for downloading/Uploading all RAM
2. Software Utility for downloading Graphic Logo to integral printer
3. Documentation for downloading Graphic Logo
4. Documentation for Software Utilities
5. Graphic Download Utility for the UP600/700 integral printer
6. ERA770 ROM Change (Change details and downloading of ROM
2. Software Utility for downloading Graphic Logo to integral printer
3. Documentation for downloading Graphic Logo
4. Documentation for Software Utilities
5. Graphic Download Utility for the UP600/700 integral printer
6. ERA770 ROM Change (Change details and downloading of ROM
Image procedure)
7. Software Tool for Downloading IPL (ROM Image) to UP600/700
8. UP600 and UP700 Questions & Answers (May 2001)
9. UP600_700 Training Guide (May 2001)
10. POS Utility Tool (This is an exe file that will enable the ROM Images
8. UP600 and UP700 Questions & Answers (May 2001)
9. UP600_700 Training Guide (May 2001)
10. POS Utility Tool (This is an exe file that will enable the ROM Images
to be downloaded to your ERA770 from your PC)
Retail Systems Technology, founded in 1977,
covers the whole of Ireland and has offices
in Derry, Belfast and Dublin. Employing
35 staff, RST clients include hotels,
restaurants, bars, retail shops, schools and
local authorities. Here Marketing Manager
Veronica Strain talks about a recent
installation in Dublin for Bewley’s.
covers the whole of Ireland and has offices
in Derry, Belfast and Dublin. Employing
35 staff, RST clients include hotels,
restaurants, bars, retail shops, schools and
local authorities. Here Marketing Manager
Veronica Strain talks about a recent
installation in Dublin for Bewley’s.
Q1: Who is the client and what do they do?
A1: The client is Bewley’s, one of Dublin’s
oldest, most respected café and teashop
chains. Bewley’s blends tradition with
the latest modern technology.
chains. Bewley’s blends tradition with
the latest modern technology.
A2: Bewley’s may have been founded by
Q3: What was the company trying to
achieve?
and installed throughout all the chain’s
sites, as Bewley’s has four main types of
outlet, each with their own specialist
requirements. These are self-service
cafés, table service restaurants, retail
outlets and express kiosks, all of which
have a different way of operating.
sites, as Bewley’s has four main types of
outlet, each with their own specialist
requirements. These are self-service
cafés, table service restaurants, retail
outlets and express kiosks, all of which
have a different way of operating.
Q4: What was the solution you
recommended?
A4: We recommended a Sharp UP-5000
Q5: What is the project’s current status?
A5: The year long installation programme
began in November with the first
installation at Bewley’s head office. We
expect to complete in October 2001.
installation at Bewley’s head office. We
expect to complete in October 2001.
Q6: Are they pleased with the result?
A6: Yes: we’ve had positive feedback from
A7: Each terminal is linked at each branch
to Stocklink, which allows sales
information to be sent to the Head
Office at the end of each trading day
and enables regular updates to be
broadcast from the central office to
each individual outlet.
information to be sent to the Head
Office at the end of each trading day
and enables regular updates to be
broadcast from the central office to
each individual outlet.
Q8: What future developments are planned?
A8: In the future we may also explore the
Q9: Any problems/interesting solutions
need for this specific job?
A9: There was a particularly interesting
Exhibitions are a superb way
of meeting new potential
customers and showcasing
the special Sharp-dealer
relationship.
Naturally, Sharp dealers have
been busy in recent months as
our photo round up reveals.
of meeting new potential
customers and showcasing
the special Sharp-dealer
relationship.
Naturally, Sharp dealers have
been busy in recent months as
our photo round up reveals.
Flexibility is essential to the service that
dealers supply customers, so when Jersey
department store, Le Riches, asked Check
Out’s Phil Breakspear to provide ten Sharp
UP700 terminals on a nine month rental
he was more than happy to oblige.
dealers supply customers, so when Jersey
department store, Le Riches, asked Check
Out’s Phil Breakspear to provide ten Sharp
UP700 terminals on a nine month rental
he was more than happy to oblige.
“
This was an unusual contract because
”
LIFE IN THE
FAST LANE
There is no shortage of engineers
wanting to service LBS’s latest account
gain. The Shrewsbury dealer has a
long-standing relationship with Jaguar
and recently supplied three Sharp
cash registers for the car company’s
mobile merchandising unit that
accompanies the team on its
worldwide Formula One Grand Prix
travels.
wanting to service LBS’s latest account
gain. The Shrewsbury dealer has a
long-standing relationship with Jaguar
and recently supplied three Sharp
cash registers for the car company’s
mobile merchandising unit that
accompanies the team on its
worldwide Formula One Grand Prix
travels.
THE SHARPER SOLUTION
that is just Bewley’s cup of tea
Flexible
Check Out
on
UK
Top:
Invicta at the Bar Culture Show at
Olympia, London.
Middle:
GV Gowland & Sons and PRS at
the Cafe North Exhibition, Harrogate
Bottom:
GS Systems at the Pub and Bar
Show at G-Mex, Manchester.
Spotlight on
Rob Edwards
Name
Rob Edwards
Age
30
Status
Married
Family
Two sons
Scott,6, Daniel, 4
Scott,6, Daniel, 4
Hobbies
Gym & Squash
Q5: How does your relationship with
dealers work?
A5: I want to develop my relationship with
the dealers and look forward to working
in partnership with them to help deliver
solutions and support services for
corporate customers.
I am also looking to develop
opportunities for them as a result of
our marketing campaigns.
in partnership with them to help deliver
solutions and support services for
corporate customers.
I am also looking to develop
opportunities for them as a result of
our marketing campaigns.
Q6: What is the most challenging project
you’ve worked on?
A6: A Matalan project where the whole
Q7: What project has given you the most
professional satisfaction?
A7: Arranging for Matalan to be tied into
a three-year software contract. This
was particularly satisfying because
I put in a lot of time and effort in
building the relationship.
was particularly satisfying because
I put in a lot of time and effort in
building the relationship.
Q8: Describe your perfect working day?
A8: When I see the completion and
Q9: What is your best tip for dealers to
increase sales?
A9: To focus on the solution and not the
product, especially with the direction
the market is going in. An EPoS
terminal is no longer a solution in its
own right but rather part of a total
solution.
the market is going in. An EPoS
terminal is no longer a solution in its
own right but rather part of a total
solution.
www.tradenet.sharp.co.uk/tech
is proving a big success with dealers able
to access all documentation and support
manuals, training support documentation
and frequently asked questions via the
world wide web.
Free and exclusive to Sharp ECR/EPoS
resellers via a password, the site is
updated daily and is fast becoming an
integral support tool for dealers.
to access all documentation and support
manuals, training support documentation
and frequently asked questions via the
world wide web.
Free and exclusive to Sharp ECR/EPoS
resellers via a password, the site is
updated daily and is fast becoming an
integral support tool for dealers.
Niels Nielsen, Sales and Marketing
Director of GS Systems, said: “Our industry
works strange hours so it is great to be
able to access a technical site 24 hours a
day, seven days a week.”
Tony Moran, Sharp Engineer, said: “This site
is just as effective as talking to an engineer
as we constantly update the information
based on experiences dealing with live
projects.”
Director of GS Systems, said: “Our industry
works strange hours so it is great to be
able to access a technical site 24 hours a
day, seven days a week.”
Tony Moran, Sharp Engineer, said: “This site
is just as effective as talking to an engineer
as we constantly update the information
based on experiences dealing with live
projects.”
Instant Technical Support Success
Top 10 Retail Systems Companies:
COMPANY
1. Inverness Cash Registers
2. Check Out
3. Telyline EPoS Ltd
4. ACR Retail Systems
5. CCM
6. Asset Retail Systems
7. Retail Systems Technology
8. ABL Systems
9. GS Systems
10. Gowland
2. Check Out
3. Telyline EPoS Ltd
4. ACR Retail Systems
5. CCM
6. Asset Retail Systems
7. Retail Systems Technology
8. ABL Systems
9. GS Systems
10. Gowland
Bon Voyage
HILARY
Sadly Account & Support Executive,
Hilary Butler, after 17 enjoyable and
successful years with us at Sharp, is
heading for pastures new.
We are sure you will join us in
wishing her all the best for the future
and thank her for all the hard work
she has undertaken in the past.
Hilary Butler, after 17 enjoyable and
successful years with us at Sharp, is
heading for pastures new.
We are sure you will join us in
wishing her all the best for the future
and thank her for all the hard work
she has undertaken in the past.
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