GENERAL (serv.man58). Focus Issue 4, Summer 2001 — Sharp EPOS Brochure (repair manual)

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EPOS / Focus Issue 4, Summer 2001
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View Sharp GENERAL (serv.man58) Brochure online

THE NEWSLETTER FOR SHARP ECR/EPoS SOLUTIONS BUSINESS PARTNERS
Issue No.4 Summer 2001
Welcome to
Underneath the
microscope
See page 3
Bewley’s cup of tea
See page 4
3
Special 4 page edition
“If the process does
not change, it is
not a solution, it is
a replacement”
DAVID COVERDALE
Executive Director
That’s the message unveiled to
hundreds of business-to-business
dealers at a specially convened
seminar earlier this summer. 
Speaking to a packed audience,
Executive Director David
Coverdale, responsible for the
Information Systems division,
outlined his blueprint for the
future. 
“We have to view ourselves as
‘consultants’, providing our
customers with more than just a
box. If the process does not
change, it is not a solution, it is a
replacement.”
Expectations
He encouraged delegates to
promote a solutions-culture within
their businesses in order to meet
sophisticated customer
expectations and requirements. 
“Solutions require true
understanding of the forces at
work... changes to processes and
methods... an ability and desire to
quantify value and efficiency.”   
“Partnership, consultation and a
willingness to adapt to change will
get us in pole position for the future,”
commented David Coverdale, as he
revealed Sharp’s formula for success. 
This message was reinforced by
ECR/EPoS Divisional Manager,
Jeff Griffiths.
Talking directly to ECR/EPoS
resellers at a channel specific break-
out session, Jeff stressed the need to
focus on integration and solutions.
Solutions
“We have adopted a systems
integration and solutions provision
approach to the ECR/EPoS
market. Today we are offering
much more than just hardware.” 
“Our Sharp Academy Support,
Sales and General Management
training and full reseller develop-
ment package are available to
you. Knowledge is king.” 
Jeff highlighted the recent launch
of UP600 and UP700 technology
as fine examples of Sharp’s
commitment to integration.
“Once these products would have
had one function. Now they
epitomise flexibility and are multi-
functional, ideal for a small to
medium size retail or hospitality
business.” 
Maximise
Added value was also crucial to
Sharp’s winning formula. 
“We want our dealer network to
add value to their business and
maximise the additional oppor-
tunities in the wider IT market.”
“That’s why we are looking to
develop our dealer network and
give added value back to our
dealers. Our Premier Business
Dealer programme was success-
fully launched with 13 dealers
being awarded this special status.” 
Sharp and its partners are on the right track for future
success if they are willing to embrace change. 
“Sharp’s capability for
systems integration
can add value to
your business.” 
JEFF GRIFFITHS
Divisional Manager
These are exciting times for Sharp and
all our dealers.
In this issue we are delighted to receive
a personal message – a vote of thanks
and confidence – from Sharp UK’s
Chairman, Hiroshi Sasaoka.
We’re also proud to announce the first
Premier Business Partners. Full details
can be found on page two. Each one
fully deserves their PBP status.  
There is a special focus on two new
products. Both show our commitment to
providing solutions for the hospitality and
retail sectors. Flexibility is paramount to
both the UP600 and UP700 as our panel
reveals on page three.
Enjoy the fourth edition of Sharp Focus.
Don’t forget to send in your stories. It is
always a pleasure to hear from you.
We’re always pleased to hear from you so do not hesitate to drop me a line by e-mail  (
), write or telephone 0161 204 2677
Chris Martin, Editor
Chris Martin
Ray Watt’s decision to relocate his LBS
cash register and EPoS business, from
Coventry to tranquil Shrewsbury, is
paying dividends. The company is
one, of only two, nominated suppliers
for hundreds of schools covered by
the Eastern Shires Purchasing
Organisation. Add to that, prestigious
contracts for the likes of Jaguar and
Warwick Castle (see page 4) and Ray
is understandably pleased as his
business has created a niche for itself
in Warwickshire, Coventry, Leicester,
Shropshire and mid-Wales. 
An industry veteran, Ray started his
own business 11 years ago and
celebrated his 10th anniversary with
a move to new picturesque premises.
A Sharp presence is noticeable and
one that Ray is proud to acknowledge.
“Sharp has been magnificent as we
have developed as a company. The
support of their technical team is
excellent. Tony Moran, especially, has
been outstanding,” 
commented Ray.  
on LBS Cash Registers
Top left: Industry veteran Ray Watts – appreciates Sharp’s technical support.
Top right: Ready for business: the LBS team outside their head office in tranquil Shrewsbury (from left)
Daniel Watts (EPoS Consultant), Ray Watts (Managing Director), Simon Cassidy (Service Engineer) and
Sebastian Parker (EPoS installer). Adam Smith (Service Engineer) and Diane Renhard (Office Manager) are
not present. 
Bottom left: Ray demonstrates Sharp technology to customer Keith Smith from Ask Mobile
Phones. 
Bottom right: Daniel at work prior to installation.
“I am delighted to use this
edition of Sharp Focus to
express my sincere thanks to
all our ECR and EPoS dealers
for their continuous support.
This last fiscal year has been
very positive and this is thanks
to the efforts of our team at
Sharp and our dealers
throughout the UK. Together
we are achieving good
business. We want to maintain
and expand on this growth
and we are making continual
efforts for product develop-
ment and marketing.
I believe these new tech-
nologies and marketing
activities will also contribute
to your company’s future
success.
I am also pleased that Sharp
Focus has been so well
received. It is your communic-
ation, designed to enable us to
disseminate information and
for you to tell us your success
stories. Tell us your good news.
We thrive on doing good
business.”
HIROSHI SASAOKA
Chairman, Sharp UK
THE SHARP WINNING
FORMULA
for future success
CRS Business Systems 
9 Brighowgate, Grimsby, N.E. Lincs., DN32 0QG 
T: 01472 503222
F: 01472 503210
E-mail: [email protected]
www.crs-epos.co.uk
Established: 1978
Staff: 18 - Technical: 8, Customer service: 2
Areas of business: EPoS systems for hospitality and
retail sectors
Contact: Roger Balmford
“This award is great recognition of 22 years
professional distribution of Sharp
products.” 
Electronic Business Machines Ltd
Unit 8, Chiltern Business Complex, Arundel Road,
Uxbridge Industrial Estate, Uxbridge,
Middlesex, UB8 2SN
T: 01895 230556
F: 01895 810563
E-mail: [email protected]
Established: 1980
Staff: 12
Areas of business: EPoS systems, cash registers and
commercial catering equipment for the hospitality
industry
Contact: Pat Connaughton, Managing Director
“At EBM we recognise that EPoS systems are
growing ever more sophisticated and are
becoming much more like a PC than the
traditional cash register. The award provides
recognition that our company has the
necessary technical competencies to supply
and support these products.”
G V Gowland & Sons Ltd
Gowland House, Milnrow Road, Rochdale, OL16 2AA
T: 01706 649139
F: 01706 648332
E-mail: [email protected]
www.gvgowland.co.uk
Established: 1984
Staff: 21 - Technical: 15, Customer service: 6
Areas of business: Hospitality and retail systems
Contact: Bruce Gowland
“The award enhances our company profile in
the North West through our association with
the Sharp brand – one of the leading names in
our industry - and endorses our commitment
to providing our customers with high quality
products and a professional service.”
GS Systems
119-121 Buxton Road, Stockport, Cheshire, SK2 6LR
T: 0161 483 5595
F: 0161 483 2949
E-mail: [email protected]
www.gs-systems.co.uk
Established: 1976
Staff: 18 - Technical: 10, Customer service: 4
Areas of business: EPoS Systems; cash and stock
management for retail, hospitality and leisure industries.
Contact: Niels Nielsen
“Working closely with a strong partner like
Sharp gives our customers confidence to
purchase the highest calibre of system. This,
combined with personal service and attention
to detail, takes the risk out of the buying
decision for our end users.” 
Invicta Retail Systems
18-20 Newington Road, Ramsgate,
Kent, CT12 6EE
T: 01843 586955
F: 01843 850543
E-mail: [email protected]
www.invicta-retail.demon.co.uk
Established: 1972
Staff: 11 - Technical: 5, Customer service: 3
Areas of business: EPoS integration specialist 
Contact: Steve Boyes 
“The Premier Business Partner scheme is
an opportunity to raise the profile of our
business and the profile of our supplier,
Sharp, in parallel with raising the
technical standards of the interface
to the customer.”
Congratulations to the following, who have all been awarded
Premier Business Partner Status. GV Gowland & Sons Ltd, Rochdale;
Electronic Business Machines, Uxbridge; CRS Business Systems, Grimsby & Lincoln;
GS Systems, Stockport; CCM (South West) Ltd, Taunton; Classic Retail Systems,
Stoke-on-Trent; Asset Retail Systems, Battersea; ACR Retail Systems, Glasgow &
Ayr; ABL Systems, Little Chalfont; Northern Cash Registers, Blackpool;
PCL Retail Systems, Halesowen; and Invicta Retail Systems, Ramsgate.
A selection of our Premier Business Partners:
(from left) Steven Gowland, G V Gowland & Sons Ltd; Ken Steven, ACR Retail Systems;
Roger Balmford, CRS Business Systems; Niels Nielsen, GS Systems; Jeff Griffiths, Sharp;
Pat Connaughton, EBM; Sam Grainger, Asset Retail Systems; Richard Hammond,
Classic Retail Systems and Mark Saunders, CCM (South West) Ltd.
Comment:
All 13 dealers can now
view themselves as market
leaders in our industry
having achieved Premier
Business Partner status.  
Acceptance is based on a
thorough examination of
commercial, organisational
support and technical
support requirements. We
do not make this award
lightly. 
Each company has earned
the right and should be
applauded for their efforts.
Now they can display the
Premier Business Partner
badge that clearly shows
they are accredited dealers
with considerable pride.  
The badge epitomises their
commitment to standards,
their unrivalled product
and technical knowledge
and their desire to provide
customers with Sharp
solutions.
By raising the standards at
the top, we want the
domino effect to enhance
the way all our dealers do
business at every level. 
Remember, together we
are so much stronger! 
JEFF GRIFFITHS
Divisional Manager
Northern Cash Registers
197 Waterloo Road, Blackpool, FY4 2AE
T: 01253 401770
F: 01253 341663
E-mail: [email protected]
www.norcash.co.uk
Established: 1978
Staff: 8 - Technical: 3
Areas of business: Point of Sale
Contact: Norman Bateman
“The main benefit is that it will allow further
expansion of sales over a wider area, with the
knowledge that support can be called upon
from the nationwide network.”
PCL Retail Systems Ltd
PCL House, Mucklow Hill, Halesowen,
West Midlands B62 8DN 
T: 0121 602 3030
F: 0121 602 3040 
E-mail: [email protected]
www.zoo.co.uk\~.pcl.ltd
Established: 1980
Staff: 14 - Technical: 5, Customer service: 6
Areas of business: EPoS systems for the retail market 
Contact: Ken Pearson
“The Premier Business Partner programme will
help us achieve our goal of volume business
through the corporate ethic.”
Professional Retail Systems 
1 Queen Victoria Road, Burnley, Lancashire, BB10 3DH 
T: 01282 425566
F: 01282 423831 
E-mail: [email protected]
www.prs-epos.co.uk
Established: 1985
Staff: 12 - Technical: 4, Customer service: 6
Areas of business: Hospitality and retail EPoS solutions 
Contact: G L T Tierney 
“We are delighted the Premier Business
Partner programme satisfies our major clients
requirements and provides the highest levels
of technical and customer service support.”
Jeff 
Griffi
ths
ABL Systems 
Film House, Nightingales Corner, Little Chalfont, Bucks, HP7 9PY
T: 01494 766066
F: 01494 766776
E-mail: [email protected]
www.abl-systems.co.uk
Established: 1979
Staff: 12 - Technical: 6, Customer service: 6
Areas of business: EPoS systems 
Contact: Maria den Toom
“By using the platform of the Premier Business
Partnership, we can reassure our customers of
our skillset. With the added depth of the
whole of the Premier Business Partnership, we
can grow nationwide corporate business with
increased confidence.”
ACR Retail Systems 
570 Pollokshaws Road, Glasgow, Strathclyde, G41 2PF
T: 0141 424 0558
F: 0141 424 0655
E-mail: [email protected]
Established: 1977
Staff: 12 - Technical: 6, Customer service: 6
Areas of business: Retail EPoS systems 
Contact: Ken Steven
“Premier Business Partner status will help us
target major clients.”
Asset Retail Systems 
Unit 12, Heliport Estate, 40 Lombard Road, Battersea,
London, SW11 3RE
T: 020 7924 1838
F: 020 7924 2961
E-mail:  [email protected]
www.eposuk.net
Established: 1983
Staff: 12 - Technical: 4, Customer service: 4
Areas of business: EPoS systems for the hospitality
sector; specifically restaurants, hotels and café bars.
Contact: Samantha Grainger, Managing Director
“Premier Business Partner status, which has
involved a great deal of hard work, means
that our customers can be confident that we
have the full backing and support from Sharp
and that our staff will provide them with the
highest standards of service.”
Classic Retail Systems 
Victory Works, Northam Road, Birches Head, Hanley,
Stoke-on-Trent, ST1 6DA 
T: 01782 283333
F: 01782 204261
E-mail: [email protected]
www.classic-retail.co.uk
Established: 1981
Staff: 16 - Technical: 3, Customer service: 6
Areas of business: Retail and distribution of
hospitality-based products (cash register systems, glass
and dishwashers, microwaves, catering equipment and
refrigeration) to restaurants, public houses and breweries
Contact: Mark Ahuja, Head of Marketing 
“We are constantly developing our sales and
service expertise to ensure we continue to offer
our customers the very best in terms of quality
and response. Our objective is to offer a truly
‘one-stop’ service in which our customers can
have total confidence – this award provides the
necessary verification from Sharp.”
CCM (South West) Ltd
CCM House, Crown Close, Crown Industrial Estate,
Priorswood, Taunton, TA2 8QY
T: 01823 331166
F: 01823 270393
E-mail: [email protected]
Established: 1977
Staff: 15 - Technical: 5 - Customer service: 9
Areas of business: Sharp retail systems 
Contact: Mark Saunders, Managing Director
“The award recognises the level of technical ability
within the company and will reassure our
customers of our commitment to providing them
with a high quality service.”
ABL
Systems
Q1: Sharp launched the UP600 and
UP700 earlier this summer. What was
the response?
JG: We launched both new products at a
major conference and were delighted with
the reaction from dealers.  Face to face, we
had the opportunity to explain the
rationale behind launching equipment that
embraces state-of-the-art technology and is
also highly flexible.  
HB:
Our dealers are very excited about this
new generation of machines and as a result
are selling them like hot cakes.
CR: My feedback is that they are excellent
machines with a great capability at a good
price.
KS: Very positive. A first class response
across the board.
Q2: Why has Sharp launched these
two new products now?
JG: Our primary objective is to give our
dealers a first class line up to ensure they
are offering their clients more than just a
box and a product. The UP600 and UP700
terminals can be developed as the end
user’s business grows. This is a genuine
confidence booster for a client who knows
he won’t have to replace his or her new
system if they grow faster than anticipated. 
PB: In order to improve our product line-up
and to introduce new technology to the high
end ECR market. Using technology and
industry standard networking allows ECR
technology to be used in a wider market sector.
Q3: What makes the UP600 and
UP700 different from what is currently
available?
JG: The technology speaks for itself. From
my perspective it proves Sharp provides
solutions.  The technology is part of an
overall package that dealers are selling to
their customers.  
HB: At this level of technology, it reflects
excellent value for money. The multi-line
display, industry standard in-line
communications, optional plug in KP and
two-line customer display (without the
need for additional external power
supplies) makes these systems unique.
Taken off the drawer, it has a small
footprint and a sturdy keyboard and an
integral thermal printer (with an optional
graphic logo) – great news in a lot of bars
where space is at an absolute premium. 
CR: All the facilities of a pad but with a
high speed thermal printer on board and a
cash drawer fitted. The words ‘real bargain’
come to mind.
KS: Having a thermal printer and a small
screen display are unique selling points
from my perspective. 
PB: Using LCD technology and industry
standard networking, it allows ECR
technology to be used in a much wider
market sector. 
Q4: Who will use the UP600 and
UP700?
JG: Start up businesses and well-
established mid-size organisations will find
both the UP600 and UP700 attractive
propositions. It is an investment that will
not be out of the date in 12 months time or
need to be replaced because it cannot
handle the growth of a business in the short
to mid-term.
HB: The UP600 and UP700 can be used in
pubs, bars, small retail stores, bakeries and
restaurants; the list is infinite.  
CR: Everyone, from retail chains and hotel
groups to theme parks. 
Q5: How do the UP600 and UP700
embrace new technology?
PB: Introduction of e-mail technology. The
specification speaks for itself.  
Q6: What software runs with the
UP600 and UP700?
TM: Sharpsoft software includes ECR Lite,
Stock Manager and ECR Manager while
Ideal Pro includes ECR Pro and Retail Pro. 
Q7: Are there any future
developments planned?
JG: As a company we cannot afford to
stand still, so naturally we will develop the
products as they mature in the market
place. We are constantly refining our entire
portfolio to ensure our dealers have the best
technology available. The UP700 and
UP600 are no exceptions. Feedback from
dealers gives us excellent research.
PB: EFT, Smartcard, hotel link and e-mail
to head office. 
TM: Developments in the pipeline for
network comms through Sharpsoft
developments to incorporate e-mailer as
part of the software solution, Smartcard
option and EFT to Commidea.
Q8: What training packages does
Sharp provide to help dealers
familiarise themselves with the
technology?
JG: Training is crucial to our ‘total
solutions’ concept. The greater the product
knowledge of the dealers, the greater the
impact of both terminals. 
TM: Two training courses are available. A
one-day course for experienced support and
a two day course to cover all aspects
(including practical). There is also a Q&A
section and training guides posted on the
technical website.  
PB: Product courses and e-mail seminars.
HB: Full one and two day training
programmes have been drawn up and
carried out by the technical department.
Information is contained on the website –
including frequently asked questions and
sales literature is readily available. 
Q9: It all sounds very impressive. In a
year’s time where would you like to see
the UP600 and UP700?
JG: Acceptance as the best technology of
its kind in the market. And a desire to
improve and enhance the proposition.
PB: We all need to monitor the market
reaction so we can look at adding
functionality, making us more competitive. 
CR: On every high street and in every pub
and hotel chain. We’d be exhausted, but
delighted too. 
TM: Being able to consistently meet the
feature requirements of an ECR in this price
range and to maintain the reliability
standard of the ERA610.
KS: The beauty of both products is that
they are a stepping stone to a larger system.
It makes economic sense to buy and build
as the customer’s business grows. 
Sharp has launched two imaginative new generation products that epitomise the emphasis placed on providing
complete solutions. Sharp Focus asked a panel to put the UP600 and UP700 under the microscope.
INNOVATIVE SHARP CHANGING THE FACE
OF HOSPITALITY & RETAIL
UP600 Specification
Display
Operator
Monochrome
LCD backlight
8 lines x 20 characters
Customer
Large LED,
7 digits 7 segments
Printer
Type
2-station thermal
Digits
30 Digits
Speed
Approx. 17 lines/sec.
Paper Width Approx. 58mm
Drawer
Bill
4 compartments
Coin
8 compartments
Keyboard
Type
Normal
No. of Keys
Standard 68 keys,
Max. 84
Dimensions (W x D x H) 420 x 448 x 306(mm)
Weight
14.9kg
Power Supply
Official (Nominal)
voltage and frequency
Jeff Griffiths
DIVISIONAL MANAGER
Paul Burton
PRODUCT MANAGER
Hilary Butler
ACCOUNT & SUPPORT EXECUTIVE
Christine Rhodes
ACCOUNT & SUPPORT EXECUTIVE
Ken Steven
ACR RETAIL SYSTEMS
Our
panel:
Tony Moran
PRODUCT SUPPORT CONTROLLER
New Product Special
UP700 Specification
Display
Operator
Monochrome
LCD backlight
8 lines x 20 characters
Customer
Large LED,
7 digits 7 segments
Printer
Type
2-station thermal
Digits
30 Digits
Speed
Approx. 17 lines/sec.
Paper Width Approx. 58mm
Drawer
Bill
4 compartments
Coin
8 compartments
Keyboard
Type
Flat
No. of Keys
Standard 144
Dimensions (W x D x H) 420 x 448 x 306(mm)
Weight
14.9kg
Power Supply
Official (Nominal)
voltage and frequency
Q1: What is your job title?
A1: Corporate Field Sales Manager - EPoS
Q2: What are your specific job
responsibilities?
A2: To generate corporate EPoS business
for Sharp through the promotion of the
Sharp brand, focusing on total
solutions and building relationships
with customers.
Q3: How long have you been employed
by Sharp?
A3: Six months
Q4: What is your previous relevant
experience?
A4: Five years within the EPoS market as a
Senior Account Manager for a leading
software solutions company,
responsible for accounts such as
Sharp Electronics (UK) Limited, Sharp House, Thorp Road, Newton Heath, Manchester M40 5BE, UK. Freephone 0800 262958 Fax: 0161 204 2243. 
www.sharp.co.uk
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Top 10 Retail Systems downloads:
DESCRIPTION
1. Software Windows Utility for downloading/Uploading all RAM
2. Software Utility for downloading Graphic Logo to integral printer
3. Documentation for downloading Graphic Logo
4. Documentation for Software Utilities
5. Graphic Download Utility for the UP600/700 integral printer
6. ERA770 ROM Change (Change details and downloading of ROM
Image procedure)
7. Software Tool for Downloading IPL (ROM Image) to UP600/700
8. UP600 and UP700 Questions & Answers (May 2001)
9. UP600_700 Training Guide (May 2001)
10. POS Utility Tool (This is an exe file that will enable the ROM Images
to be downloaded to your ERA770 from your PC)
Retail Systems Technology, founded in 1977,
covers the whole of Ireland and has offices
in Derry, Belfast and Dublin. Employing
35 staff, RST clients include hotels,
restaurants, bars, retail shops, schools and
local authorities. Here Marketing Manager
Veronica Strain talks about a recent
installation in Dublin for Bewley’s.
Q1: Who is the client and what do they do?
A1: The client is Bewley’s, one of Dublin’s
oldest, most respected café and teashop
chains. Bewley’s blends tradition with
the latest modern technology. 
A2: Bewley’s may have been founded by
Q3: What was the company trying to
achieve?
and installed throughout all the chain’s
sites, as Bewley’s has four main types of
outlet, each with their own specialist
requirements. These are self-service
cafés, table service restaurants, retail
outlets and express kiosks, all of which
have a different way of operating. 
Q4: What was the solution you
recommended?
A4: We recommended a Sharp UP-5000
Q5: What is the project’s current status?
A5: The year long installation programme
began in November with the first
installation at Bewley’s head office. We
expect to complete in October 2001.   
Q6: Are they pleased with the result?
A6: Yes: we’ve had positive feedback from
A7: Each terminal is linked at each branch
to Stocklink, which allows sales
information to be sent to the Head
Office at the end of each trading day
and enables regular updates to be
broadcast from the central office to
each individual outlet. 
Q8: What future developments are planned?
A8: In the future we may also explore the
Q9: Any problems/interesting solutions
need for this specific job?
A9: There was a particularly interesting
Exhibitions are a superb way
of meeting new potential
customers and showcasing
the special Sharp-dealer
relationship. 
Naturally, Sharp dealers have
been busy in recent months as
our photo round up reveals.
Flexibility is essential to the service that
dealers supply customers, so when Jersey
department store, Le Riches, asked Check
Out’s Phil Breakspear to provide ten Sharp
UP700 terminals on a nine month rental
he was more than happy to oblige. 
This was an unusual contract because
” 
LIFE IN THE
FAST LANE 
There is no shortage of engineers
wanting to service LBS’s latest account
gain.  The Shrewsbury dealer has a
long-standing relationship with Jaguar
and recently supplied three Sharp
cash registers for the car company’s
mobile merchandising unit that
accompanies the team on its
worldwide Formula One Grand Prix
travels.
THE SHARPER SOLUTION
that is just Bewley’s cup of tea
Flexible
Check Out
on
UK
Top:
Invicta at the Bar Culture Show at
Olympia, London. 
Middle: 
GV Gowland & Sons and PRS at
the Cafe North Exhibition, Harrogate
Bottom: 
GS Systems at the Pub and Bar
Show at G-Mex, Manchester.
Spotlight on
Rob Edwards
Name
Rob Edwards
Age
30
Status
Married 
Family
Two sons
Scott,6, Daniel, 4
Hobbies
Gym & Squash
Q5: How does your relationship with
dealers work?
A5: I want to develop my relationship with
the dealers and look forward to working
in partnership with them to help deliver
solutions and support services for
corporate customers.
I am also looking to develop
opportunities for them as a result of
our marketing campaigns.
Q6: What is the most challenging project
you’ve worked on?
A6: A Matalan project where the whole
Q7: What project has given you the most
professional satisfaction?
A7: Arranging for Matalan to be tied into
a three-year software contract. This
was particularly satisfying because
I put in a lot of time and effort in
building the relationship.
Q8: Describe your perfect working day?
A8: When I see the completion and
Q9: What is your best tip for dealers to
increase sales?
A9: To focus on the solution and not the
product, especially with the direction
the market is going in. An EPoS
terminal is no longer a solution in its
own right but rather part of a total
solution.
www.tradenet.sharp.co.uk/tech
is proving a big success with dealers able
to access all documentation and support
manuals, training support documentation
and frequently asked questions via the
world wide web.
Free and exclusive to Sharp ECR/EPoS
resellers via a password, the site is
updated daily and is fast becoming an
integral support tool for dealers. 
Niels Nielsen, Sales and Marketing
Director of GS Systems, said: “Our industry
works strange hours so it is great to be
able to access a technical site 24 hours a
day, seven days a week.” 
Tony Moran, Sharp Engineer, said: “This site
is just as effective as talking to an engineer
as we constantly update the information
based on experiences dealing with live
projects.” 
Instant Technical Support Success
Top 10 Retail Systems Companies:
COMPANY
1. Inverness Cash Registers
2. Check Out
3. Telyline EPoS Ltd
4. ACR Retail Systems
5. CCM
6. Asset Retail Systems
7. Retail Systems Technology
8. ABL Systems
9. GS Systems
10. Gowland
Bon Voyage
HILARY
Sadly Account & Support Executive,
Hilary Butler, after 17 enjoyable and
successful years with us at Sharp, is
heading for pastures new.
We are sure you will join us in
wishing her all the best for the future
and thank her for all the hard work
she has undertaken in the past.
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