Sharp GENERAL (serv.man24) User Manual / Operation Manual ▷ View online
NetSupport Manager
4
S
TARTING THE
N
ET
S
UPPORT
C
ONTROL
......................................................31
C
ONNECTING TO
C
LIENTS
...........................................................................34
Quick Connect......................................................................................35
Connecting to Clients on different Protocols........................................36
Connecting to Controls and Clients through Firewalls and Proxy
Servers .................................................................................................37
Connecting to Clients on different Protocols........................................36
Connecting to Controls and Clients through Firewalls and Proxy
Servers .................................................................................................37
D
ISCONNECTING A
C
LIENT
..........................................................................38
Disconnecting all Clients ......................................................................38
R
EBOOTING OR
L
OGGING OUT
C
LIENTS
......................................................38
V
IEWING
C
LIENTS
......................................................................................39
Maximising the View Area....................................................................40
Viewing Multiple Clients Screens Simultaneously ...............................40
Scale to Fit Mode .................................................................................41
Displaying the View Settings for a Client .............................................41
Viewing Multiple Clients Screens Simultaneously ...............................40
Scale to Fit Mode .................................................................................41
Displaying the View Settings for a Client .............................................41
S
CANNING
C
LIENTS
....................................................................................45
L
AUNCHING
A
PPLICATIONS
.........................................................................46
U
SER
D
EFINED
T
OOLS
...............................................................................49
S
HOWING THE
C
ONTROL SCREEN TO
C
LIENTS
.............................................51
Showing a Client’s screen on a number of Client Screens..................53
A
UDIO
S
UPPORT
........................................................................................54
Audio Announcements .........................................................................54
Adjusting Microphone and Speaker Volume........................................56
Adjusting Microphone and Speaker Volume........................................56
V
IDEO
P
LAYER
S
UPPORT
...........................................................................57
Video Player Control Panel ..................................................................59
R
ECORDING
R
EPLAY
F
ILES
........................................................................61
Watching Recorded Replay Files.........................................................62
Showing Replay Files to Clients...........................................................62
Showing Replay Files to Clients...........................................................62
T
RANSFERRING
F
ILES
................................................................................63
NetSupport Manager
5
Applying a filter to files in List View......................................................64
Changing the View format in the File Transfer Window.......................64
Changing the sort orders in a File Transfer Window ...........................64
Creating Directories..............................................................................65
Copying files and Directories ...............................................................65
Renaming Files ....................................................................................66
Deleting Files and Directories ..............................................................66
Synchronising Directories ....................................................................67
Arranging multiple File Transfer Windows ...........................................67
Changing the View format in the File Transfer Window.......................64
Changing the sort orders in a File Transfer Window ...........................64
Creating Directories..............................................................................65
Copying files and Directories ...............................................................65
Renaming Files ....................................................................................66
Deleting Files and Directories ..............................................................66
Synchronising Directories ....................................................................67
Arranging multiple File Transfer Windows ...........................................67
D
ISTRIBUTING
F
ILES
...................................................................................68
M
ANAGING
F
ILES ON THE
C
ONTROL
W
ORKSTATION
....................................69
C
ONTROL
/C
LIENT
C
HAT
S
ESSIONS
.............................................................70
S
ENDING
M
ESSAGES
..................................................................................72
D
EALING WITH
H
ELP
R
EQUESTS
.................................................................74
C
APTURING A
C
LIENT
’
S PRINTED OUTPUT
....................................................75
R
EMOTE
C
LIPBOARD
..................................................................................78
USING THE CLIENT ...................................................................................79
T
HE
C
LIENT
M
AIN
W
INDOW
........................................................................80
Connecting to a Control .......................................................................81
Disconnecting from a Control...............................................................81
Raising a Help Request .......................................................................82
Chatting to a Control workstation .........................................................82
Receiving Messages from a Control workstation.................................82
Resetting the Client Video Driver .........................................................83
Disconnecting from a Control...............................................................81
Raising a Help Request .......................................................................82
Chatting to a Control workstation .........................................................82
Receiving Messages from a Control workstation.................................82
Resetting the Client Video Driver .........................................................83
CONFIGURING CLIENT WORKSTATIONS ..............................................84
C
ONFIGURING
C
LIENT WORKSTATIONS
........................................................85
E
DITING OR
C
REATING
C
ONFIGURATION
F
ILES
............................................86
NetSupport Manager
6
B
ASIC
C
LIENT
C
ONFIGURATION
..................................................................88
Basic Client Configuration – General Tab............................................89
Basic/Advanced Client Configuration – Transport Tab........................92
Basic/Advanced Client Configuration – Dial-in Bridge Tab .................94
Basic/Advanced Client Configuration – Audio Tab ..............................96
Basic/Advanced Client Configuration – Transport Tab........................92
Basic/Advanced Client Configuration – Dial-in Bridge Tab .................94
Basic/Advanced Client Configuration – Audio Tab ..............................96
A
DVANCED
C
LIENT
C
ONFIGURATION
...........................................................97
Advanced Client Configuration – Security ...........................................99
Advanced Client Configuration – Remote Control Tab......................102
Advanced Client Configuration – Options Tab...................................105
Advanced Client Configuration – File Transfer Tab...........................108
Advanced Client Configuration – Customise Tab ..............................110
Advanced Client Configuration – Protect Configuration Tab .............112
Advanced Client Configuration – Web Extensions Tab .....................114
Advanced Client Configuration – Users Tab......................................116
Advanced Client Configuration – Client Connect Tab .......................118
Advanced Client Configuration – Remote Control Tab......................102
Advanced Client Configuration – Options Tab...................................105
Advanced Client Configuration – File Transfer Tab...........................108
Advanced Client Configuration – Customise Tab ..............................110
Advanced Client Configuration – Protect Configuration Tab .............112
Advanced Client Configuration – Web Extensions Tab .....................114
Advanced Client Configuration – Users Tab......................................116
Advanced Client Configuration – Client Connect Tab .......................118
CONFIGURING CONTROL WORKSTATIONS .......................................120
C
ONFIGURING THE
C
ONTROL WORKSTATION
.............................................121
M
ULTIPLE
C
ONTROL
P
ROFILES
.................................................................123
C
LIENT
S
ETTINGS
....................................................................................123
Control Configuration – Startup Tab ..................................................124
Control Configuration – Transport Tab ..............................................126
Control Configuration – General Tab .................................................129
Control Configuration – View Tab ......................................................131
Control Configuration – Print Capture and Tab .................................135
Control Configuration – Dial-in Bridge ...............................................138
Control Configuration – File Transfer Tab..........................................140
Control Configuration – User Interface Tab .......................................143
Control Configuration – Audio Tab.....................................................146
Control Configuration – Help Requests .............................................148
Control Configuration – File Locations...............................................150
Control Configuration – Transport Tab ..............................................126
Control Configuration – General Tab .................................................129
Control Configuration – View Tab ......................................................131
Control Configuration – Print Capture and Tab .................................135
Control Configuration – Dial-in Bridge ...............................................138
Control Configuration – File Transfer Tab..........................................140
Control Configuration – User Interface Tab .......................................143
Control Configuration – Audio Tab.....................................................146
Control Configuration – Help Requests .............................................148
Control Configuration – File Locations...............................................150
THE USER INTERFACE...........................................................................152
T
HE
C
ONTROL
W
INDOW
...........................................................................153
The Control Window - Menu Bar........................................................155
NetSupport Manager
7
C
USTOMISING THE
T
OOLBAR
....................................................................156
NetSupport Manager Control Toolbar Buttons ..................................158
The Control Window – Tree View ......................................................160
The Control Window – List View ........................................................161
The Control Window – Network Menu ...............................................162
The Control Window – Client Menu ...................................................162
The Control Window – Group Menu ..................................................164
The Control Window – View Menu.....................................................164
The Control Window – Tools Menu....................................................165
The Control Window – Window Menu................................................166
The Control Window – Help Menu .....................................................167
The Control Window – Tree View ......................................................160
The Control Window – List View ........................................................161
The Control Window – Network Menu ...............................................162
The Control Window – Client Menu ...................................................162
The Control Window – Group Menu ..................................................164
The Control Window – View Menu.....................................................164
The Control Window – Tools Menu....................................................165
The Control Window – Window Menu................................................166
The Control Window – Help Menu .....................................................167
T
HE
V
IEW
W
INDOW
..................................................................................168
The View Window – Menu Bar...........................................................169
The View Window – Client Menu .......................................................170
The View Window – View Menu.........................................................171
The View Window – Tools Menu .......................................................171
The View Window - Window Menu ....................................................172
The View Window - Help....................................................................172
The View Window – Client Menu .......................................................170
The View Window – View Menu.........................................................171
The View Window – Tools Menu .......................................................171
The View Window - Window Menu ....................................................172
The View Window - Help....................................................................172
T
HE
F
ILE
T
RANSFER
W
INDOW
..................................................................173
The File Transfer Window - Menu Bar ...............................................174
The File Transfer Window – File Menu ..............................................175
The File Transfer Window – Directory Menu .....................................175
The File Transfer Window – View Menu ............................................176
The File Transfer Window – Tools Menu ...........................................176
The File Transfer Window – Window Menu .......................................177
The File Transfer Window – Help Menu ............................................177
The File Transfer Window – File Menu ..............................................175
The File Transfer Window – Directory Menu .....................................175
The File Transfer Window – View Menu ............................................176
The File Transfer Window – Tools Menu ...........................................176
The File Transfer Window – Window Menu .......................................177
The File Transfer Window – Help Menu ............................................177
T
HE
F
ILE
D
ISTRIBUTION
W
INDOW
.............................................................178
The File Distribution Window – Menu Bar..........................................179
The File Distribution Window – File Menu .........................................180
The File Distribution Window – Client Menu ......................................180
The File Distribution Window – Directory Menu.................................181
The File Distribution Window – View Menu .......................................181
The File Distribution Window – Tools Menu ......................................182
The File Distribution Window – Window Menu ..................................182
The File Distribution Window - Help Menu.........................................182
The File Distribution Window – File Menu .........................................180
The File Distribution Window – Client Menu ......................................180
The File Distribution Window – Directory Menu.................................181
The File Distribution Window – View Menu .......................................181
The File Distribution Window – Tools Menu ......................................182
The File Distribution Window – Window Menu ..................................182
The File Distribution Window - Help Menu.........................................182
T
HE
F
ILE
M
ANAGER
W
INDOW
...................................................................183
The File Manager – Menu Bar ...........................................................184
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