DOWNLOAD Sharp GENERAL (serv.man24) Service Manual ↓ Size: 454.43 KB | Pages: 127 in PDF or view online for FREE

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GENERAL (serv.man24)
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127
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User Manual / Operation Manual
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Device
EPOS / User Manual
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general-sm24.pdf
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Sharp GENERAL (serv.man24) User Manual / Operation Manual ▷ View online

NetSupport Manager
126
Port
This value is used for all interactions with TCP/IP Clients. You can configure Clients on your
network to run on a different port number if required.  This is useful to provide additional
security, as other NetSupport Control Users would need to know on which port your Clients
are configured.  You can also specify a port number when creating or connecting to a Client.
Send Keep alive Packets
Some TCP/IP stacks send periodic Keep Alive packets to detect a failed connection.  This can
be undesirable on ISDN links because it keeps redialing the connection, and can be
suppressed by checking this box.
Connect by Hostname
Normally the Control connects to a Client by IP Address, rather than by name.  In an
environment that uses DHCP (Dynamic Host Configuration Protocol) this may be undesirable
as the address may change when the Client workstation is restarted.  Checking this option
forces the Control to connect by hostname.
Test
Press this button to check the configuration and version of the TCP/IP stack installed.  The
version of Winsock is returned along with its current state.
Browsing
When you are running on a network with multiple subnets or addresses, you need to configure
the Broadcast Addresses for each effective network.  When a Browse is performed, the
broadcast messages are sent to these addresses.
IPX
Use IPX
Check this box to enable the IPX transport protocol.  This protocol is used on Local and Wide
area networks.
Record Clients’ Network Numbers
When you connect to a Client, the Control records its network number.  The Control normally
obtains a list of network numbers from the nearest NetWare Server or Bridge.  If subsequently,
the Server is unavailable the network numbers will be invalid.  Uncheck this box to store the
network numbers as zero.  Check this option to record the network numbers so that the
CLIENT.NSM file can be copied to other workstations which may be located on a different
segment of the network.
Use Networks
The Control normally obtains a list of network numbers from the nearest NetWare Server or
Bridge.  On some networks, there is no NetWare Server to ask or the list generated is
unreliable.  Enter one or more network numbers to use, which replaces the normal discovery
mechanism.  The numbers can be in decimal or hexadecimal, and must be separated by
commas.  Such as “0x1, 0x2, 0x34db1d69”.  You can also use the Test function to determine
these values automatically.
Ignore Networks
NetSupport Manager
127
This list of network numbers is generated in the same way as for Use Networks except that
when browsing, these network numbers are ignored.  You can also use the Test function to
determine these values automatically.
Test
Press TEST to check the IPX network configuration.  This determines if the IPX network stack
is available and configured correctly.  You can also scan the network for network numbers that
do and do not respond.
NetBIOS
Use NetBIOS
Check this box to enable the use of the NetBIOS transport.  NetBIOS is a non-routed protocol
and is only used on Local Area networks (LAN).  Using NetBIOS requires that you select one
or more adapters to use.  See adapters below.
Adapters
This list box contains the NetBIOS adapters that have been detected in your workstation.
Select one or more of these adapters for use in the control. NetBEUI is the most common
adapter used here, as it is used primarily by Windows systems. The adapter numbers will vary
from workstation to workstation, but the names will remain constant.
Test
Press TEST to test the NetBIOS stack and determine the adapters available.  You can also
display detailed information about each adapter found.
NetSupport Manager
128
Control Configuration – General Tab
This property sheet enables you to alter the general settings of the NetSupport Control.
Identification
Control Name
The name which the NetSupport Control program uses when connecting to Clients to identify
itself. Under NetBIOS this name is registered in the NetBIOS transport.
Description
Enter a description for this Control configuration.
Password
NetSupport Manager
129
Enter a Security Password, which you will be prompted for when starting the Control using this
configuration.  You must click on the SET button, to set the password.
Security Key
The Security Key is used whenever you connect to a Client.  Unless the key entered here
matches the security key on the Client, you will be denied access to the Client workstation.
Press SET to change the key. Optionally this can be set as the serial number in your
NetSupport Licence File.
Prompt for Additional Information when connecting
If this box is checked, you will be required to supply a reason for connecting to a Client
workstation. This is then displayed on the Client screen so that the User knows why you are
connecting.
Try Last Username before displaying login Prompt
Check this box to ensure that every time this name configuration attempts to login a Client
workstation, it attempts to login with the last Username used by this named configuration to
login.
Options
Use Compression
Check this box to enable the use of compression. When you are communicating with a Client,
whether it is a File Transfer, View or Chat session the data being sent and reviewed will be
compressed. This also provides a means of security, as the data will also be encrypted.
Use Encryption
With encryption turned on all the information that is sent between a Control and Client is very
difficult (although not impossible) for others to read. DES, the United Kingdom encryption
industry standard, is used to encrypt all NetSupport packages sent between this profiled
Control and Clients.
Advanced
Tickle Period
Specify the period in seconds between tickle packets that are sent to the Client.  These
packets check to make sure that a connected Client is still active.  If the Client fails to respond,
the Control assumes that it is no longer present and will close down the connection.
Name Lookup Delay
Specify the delay in seconds between broadcast packets. Use this value in conjunction with
Name Lookup Attempts to reduce the amount of time spent performing browses.  The
browse is more likely to miss Clients if this value is too small.  You should not specify a value
that when multiplied by the Name Lookup Attempts value is less than 4 seconds.
Name Lookup Attempts
Specify the number of name lookup packets the Control broadcasts during a Browse.  The
fewer broadcasts that are sent the lower the network traffic and the quicker the browse will
complete.
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