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Model
DOS HOSPITALITY (serv.man5)
Pages
9
Size
81.49 KB
Type
PDF
Document
User Manual / Operation Manual
Brand
Device
EPOS / Waitermate Program Operation Manual Ver 1.05
File
dos-hospitality-sm5.pdf
Date

Sharp DOS HOSPITALITY (serv.man5) User Manual / Operation Manual ▷ View online

Operation
Start all the POS Terminals and enter Trading.
When the Waitermate is switched ON a Start screen is displayed this should be pressed twice until
A
CONNECTING
@
 is displayed, this means the Waitermate is connecting to the base Station. When this
has been done the Control Screen will display. Select Main Screen which will display the Server Logon
Screen. This screen will display only once at Power-Up, whichever server is selected will stay live on
that terminal until it is powered off. Select the Server Number required. If No numeric entry appears
in the Server Number Box touch the Server Number Box this will then allow key entry.
N.B  IT IS MANDATORY TO SELECT A DIFFERENT SERVER FOR EACH
WAITERMATE
.
The next screen that will be displayed is the Table Log-On screen Enter the table number required if
no numeric entry appears in the Table Number Box touch the Table Number Box this will then allow
key entry. The next Screen will then be displayed - The Function Screen, the possible operations are
:-
Covers
Press this button and a prompt will appear to enter the number of Covers. If
no numeric entry appears in the Covers Box touch the Covers Box this
will then allow key entry. After Entry the Waitermate will return to the
Function Screen
EXIT
Takes the Waitermate back to the Table Entry Screen
ORDERING
Allows Orders to be taken on the Logged on table
SHOW ORDER
Displays the Order presently on the Table Selected
FINALISATION
Enter the Payment Screen
ORDERING
If Ordering is selected Screens similar to the POS will displayed, select the items required. To navigate
around two keys are available at all times in ordering at the Top Left of the Screen
HO
This key returns the Waitermate to the Top level trading Screen from any point.
BA
This Key takes the Waitermate Back One Screen, it is also used at the end of Ordering, if it is
pressed at the Top Level Screen The 
A
Send Order
@
 Screen appears. If Send Order is pressed
the order is sent to the POS System. It is also possible on the 
A
Send Order
@
 screen to Cancel
the Order or Add more items to it.
SHOW ORDER
If 
A
SHOW ORDER
@
 is selected the items sold are brought from the POS and displayed on the
Waitermate Screen at this point a Bill can be produced using the 
A
Print Bill
@
 key.
FINALISATION
If 
A
FINALISATION
@
 is selected the Waitermate enters the Payment Screen and displays the Amount
Due, at this point a Bill Split can be done by pressing 
A
Split
@
. If a payment is required the tender can
be entered and the Method of Payment selected. This Information will then automatically be sent to the
POS and a receipt printed.
PROBLEM ANALYSIS
Q. When I enter a numeric value it doesn
=
t appear in the 
A
Entry Box
@
A. Press the 
A
Entry Box
@
 and then enter the value again
ORDERING
If Ordering is selected Screens similar to the POS will displayed, select the items required. To navigate
around two keys are available at all times in ordering at the Top Left of the Screen
HO
This key returns the Waitermate to the Top level trading Screen from any point.
BA
This Key takes the Waitermate Back One Screen, it is also used at the end of Ordering, if it is
pressed at the Top Level Screen The 
A
Send Order
@
 Screen appears. If Send Order is pressed
the order is sent to the POS System. It is also possible on the 
A
Send Order
@
 screen to Cancel
the Order or Add more items to it.
SHOW ORDER
If 
A
SHOW ORDER
@
 is selected the items sold are brought from the POS and displayed on the
Waitermate Screen at this point a Bill can be produced using the 
A
Print Bill
@
 key.
FINALISATION
If 
A
FINALISATION
@
 is selected the Waitermate enters the Payment Screen and displays the Amount
Due, at this point a Bill Split can be done by pressing 
A
Split
@
. If a payment is required the tender can
be entered and the Method of Payment selected. This Information will then automatically be sent to the
POS and a receipt printed.
PROBLEM ANALYSIS
Q. When I enter a numeric value it doesn
=
t appear in the 
A
Entry Box
@
A. Press the 
A
Entry Box
@
 and then enter the value again
ORDERING
If Ordering is selected Screens similar to the POS will displayed, select the items required. To navigate
around two keys are available at all times in ordering at the Top Left of the Screen
HO
This key returns the Waitermate to the Top level trading Screen from any point.
BA
This Key takes the Waitermate Back One Screen, it is also used at the end of Ordering, if it is
pressed at the Top Level Screen The 
A
Send Order
@
 Screen appears. If Send Order is pressed
the order is sent to the POS System. It is also possible on the 
A
Send Order
@
 screen to Cancel
the Order or Add more items to it.
SHOW ORDER
If 
A
SHOW ORDER
@
 is selected the items sold are brought from the POS and displayed on the
Waitermate Screen at this point a Bill can be produced using the 
A
Print Bill
@
 key.
FINALISATION
If 
A
FINALISATION
@
 is selected the Waitermate enters the Payment Screen and displays the Amount
Due, at this point a Bill Split can be done by pressing 
A
Split
@
. If a payment is required the tender can
be entered and the Method of Payment selected. This Information will then automatically be sent to the
POS and a receipt printed.
PROBLEM ANALYSIS
Q. When I enter a numeric value it doesn
=
t appear in the 
A
Entry Box
@
A. Press the 
A
Entry Box
@
 and then enter the value again
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Sharp DOS HOSPITALITY (serv.man5) User Manual / Operation Manual ▷ Download