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Model
DOS HOSPITALITY (serv.man5)
Pages
9
Size
81.49 KB
Type
PDF
Document
User Manual / Operation Manual
Brand
Device
EPOS / Waitermate Program Operation Manual Ver 1.05
File
dos-hospitality-sm5.pdf
Date

Sharp DOS HOSPITALITY (serv.man5) User Manual / Operation Manual ▷ View online

Programming
1.
To set the Waitermate Control  POS it is only necessary to enable it in C:\RINCS.CFG as
follows :-
[GCNET]
REM V4********************WAITERMATE PROGRAMMING START******************
REM ============PORT SETTING============
REM To set the Port that the Waitermate Base Station is connected to
REM remove the REM line below and set n= Com Port Number
REM WAITERMATE=n
REM ======WAITERMATE PRINT STATION======
REM To set which POS Terminal to send Waitermate Receipts and Bills
REM remove the REM statement below and set n= POS Terminal Number and
REM x= to the Waitermate Number (e.g To set Waitermate 1 to print at POS
REM Terminal 3 WMPRINT1=3)
REM WMPRINTx=n
REM *********************WAITERMATE PROGRAMMING END*********************
The two settings are :-
Waitermate=n Where n is the Serial port that the Waitermate Home Base is connected (N.B This
should be Port 1 or 2)
WMPRINTx=n Where x is the Waitermate Number and n is the POS Terminal Number that sets the
Receipt/Bill printer that will be used to print from the Waitermate set in x. This is to enable different
Waitermates to print at different machines, e.g if WMPRINT2=4 was set, Waitermate 2 would print
on the Receipt/Bill printer that was set on Terminal 4 Till parameters.
Then at the control POS in DOS carry out the following EDIT C:\AUTOEXEC.WM when the screen
comes up you will see that two settings need setting PONUM=n where n is the port that the Waitermate
Home Base 
A
dongle
@
 is connected and also HBNUM=m where m is the Homebase Number. This can
be found on the underside of the Waitermate Home Base Pyramid.
The only other set up required is servers. One Server is required for each Waitermate and it is strongly
advised that the clerks selected are not available directly on the POS either by Real Key or Push Keys.
Waitermate Loading
 ********
IMPORTANT CHECK
 ********
Before the Waitermate is programmed for the first time check the following
1.
Power on the Waitermate, at the bottom of the screen check that the following is seen
BIOS 1000.11
2.
If the above is OK touch the screen and check the following is displayed
VER 23034S
It is important that the 
A
S
@
 is on the end of the Number
If either of the above are not satisfied the Waitermate will not Function. It will need returning to be set-
up correctly.
After setting and checking the above it is now possible to load a Waitermate Terminal. This is done from
the Waitermate Control POS. From the Manager Menu select Utilities and then More.... If the
Waitermate has been correctly set in RINCS.CFG an option will appear 
A
Waitermate Loader
@
. Select
this. The application will be exited and a compiler routine will be seen running on the POS, when this
is finished you will be prompted to Switch the POS Off and then ON again using the Power Switch, at
this time an AT Keyboard must be plugged into the POS
When the POS reboots a menu will be shown with the following options :-
1.
Program Waitermate - this is used to program a New Waitermate unit or if  Lists, Keyboards
or Product texts have been changed on the POS. The On-Screen Steps should be followed.
2. 
Program Waitermate (With Default Calibration) - this is the same as above but it also sets
the default Keyboard Calibration on if the  Waitermate has had a bad Calibration carried out.
The default Calibration settings are sent to the Waitermate. It may be necessary to calibrate the
Waitermate after this operation.
3.
EXIT to POS - This option restarts the POS into the application ready for use.
N.B Please  remember to reprogram Waitermate Terminals after an Open Session after the POS
program has changed.
The System should now be ready for use.
Operation
Start all the POS Terminals and enter Trading.
When the Waitermate is switched ON a Start screen is displayed this should be pressed twice until
A
CONNECTING
@
 is displayed, this means the Waitermate is connecting to the base Station. When this
has been done the Control Screen will display. Select Main Screen which will display the Server Logon
Screen. This screen will display only once at Power-Up, whichever server is selected will stay live on
that terminal until it is powered off. Select the Server Number required. If No numeric entry appears
in the Server Number Box touch the Server Number Box this will then allow key entry.
N.B  IT IS MANDATORY TO SELECT A DIFFERENT SERVER FOR EACH
WAITERMATE
.
The next screen that will be displayed is the Table Log-On screen Enter the table number required if
no numeric entry appears in the Table Number Box touch the Table Number Box this will then allow
key entry. The next Screen will then be displayed - The Function Screen, the possible operations are
:-
Covers
Press this button and a prompt will appear to enter the number of Covers. If
no numeric entry appears in the Covers Box touch the Covers Box this
will then allow key entry. After Entry the Waitermate will return to the
Function Screen
EXIT
Takes the Waitermate back to the Table Entry Screen
ORDERING
Allows Orders to be taken on the Logged on table
SHOW ORDER
Displays the Order presently on the Table Selected
FINALISATION
Enter the Payment Screen
ORDERING
If Ordering is selected Screens similar to the POS will displayed, select the items required. To navigate
around two keys are available at all times in ordering at the Top Left of the Screen
HO
This key returns the Waitermate to the Top level trading Screen from any point.
BA
This Key takes the Waitermate Back One Screen, it is also used at the end of Ordering, if it is
pressed at the Top Level Screen The 
A
Send Order
@
 Screen appears. If Send Order is pressed
the order is sent to the POS System. It is also possible on the 
A
Send Order
@
 screen to Cancel
the Order or Add more items to it.
SHOW ORDER
If 
A
SHOW ORDER
@
 is selected the items sold are brought from the POS and displayed on the
Waitermate Screen at this point a Bill can be produced using the 
A
Print Bill
@
 key.
FINALISATION
If 
A
FINALISATION
@
 is selected the Waitermate enters the Payment Screen and displays the Amount
Due, at this point a Bill Split can be done by pressing 
A
Split
@
. If a payment is required the tender can
be entered and the Method of Payment selected. This Information will then automatically be sent to the
POS and a receipt printed.
PROBLEM ANALYSIS
Q. When I enter a numeric value it doesn
=
t appear in the 
A
Entry Box
@
A. Press the 
A
Entry Box
@
 and then enter the value again
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