Sharp ORDERMAN (serv.man8) FAQ ▷ View online
29. Channel Number
Q. How do I find out which RF Channel number the base station is set to?
Q. How do I find out which RF Channel number the base station is set to?
A. Go to Extended Menu and perform a scan, the RF Channel in range will be
displayed
displayed
30. Open price entry
Q. Can we use the “Open Price” feature to manually enter or override a preset
PLU price.
Q. Can we use the “Open Price” feature to manually enter or override a preset
PLU price.
A. Unfortunately, although this feature may appear on the Orderman Terminal it
is not available.
is not available.
31. Price shift
Q. Can we change the Price Shift of the selected PLU
Q. Can we change the Price Shift of the selected PLU
A. Yes, once the PLU has been entered onto the OM Terminal you can touch the
item in the receipt window area a mneu will appear for you to select the price
level: Normal = Price Level 1, P1 = Price Level 2 and P2 = Price level 3 of the
ECR prices
item in the receipt window area a mneu will appear for you to select the price
level: Normal = Price Level 1, P1 = Price Level 2 and P2 = Price level 3 of the
ECR prices
32. Price shift
Q. I have 8 Price Shifts on the UP800 but when I select the Price Shift (Modifier)
on the OM terminal only three shifts appear
Q. I have 8 Price Shifts on the UP800 but when I select the Price Shift (Modifier)
on the OM terminal only three shifts appear
A. The OM terminal can only support three price shifts these will be the Normal
Price 1 and two of the following Price Shift 2, 3 or 4.
Price 1 and two of the following Price Shift 2, 3 or 4.
33. Price shift
Q. How should the Price Shift feature be set up on an Orderman system.
Q. How should the Price Shift feature be set up on an Orderman system.
A. You should only use up to three Price Shifts on the ECR as the Orderman can
not support more than three.
not support more than three.
34. Demo Mode
Q. After cancelling the server logon is it possible to disable the option to go into
‘Demo Mode.
Q. After cancelling the server logon is it possible to disable the option to go into
‘Demo Mode.
A.
No, but you can change the text with an adjustment in the OSC (Ordersolution
Configurator)
Connect your OMB2 with an assembled DSP module to your pc and start the
OSC.
Then upload everything from the DSP Module (Button: Upload)
After this process please switch to first point in the left window (Text Translation
Table)
You can write or change every information and error text in this mode.
Please jump to the line 102 (DON DEMO).
Connect your OMB2 with an assembled DSP module to your pc and start the
OSC.
Then upload everything from the DSP Module (Button: Upload)
After this process please switch to first point in the left window (Text Translation
Table)
You can write or change every information and error text in this mode.
Please jump to the line 102 (DON DEMO).
If you change the text within the user message input box you must save and
download the new setting to the base station and then restart the Orderman
handheld
download the new setting to the base station and then restart the Orderman
handheld
35. Setup mode
Q. After cancelling the server logon is it possible to disable the option to go into
‘Setup Mode’.
Q. After cancelling the server logon is it possible to disable the option to go into
‘Setup Mode’.
A. Yes you can block the setup access with an adjustment in the OSC
(Ordersolution Configurator)
Connect your OMB2 with an assembled DSP module to your pc and start the
OSC.
Then upload everything from the DSP Module (Button: Upload)
After this process please switch to first point in the left window (Text Translation
Table)
You can write or change every information and error text in this mode.
Please jump to the line 397 (which is blank).
If you enter a 4-digit number at the user message input box, this number is the
password for the general set-up access.
If you have entered a password, You must save and download the new setting to
the base station and then restart the Orderman handheld
(Ordersolution Configurator)
Connect your OMB2 with an assembled DSP module to your pc and start the
OSC.
Then upload everything from the DSP Module (Button: Upload)
After this process please switch to first point in the left window (Text Translation
Table)
You can write or change every information and error text in this mode.
Please jump to the line 397 (which is blank).
If you enter a 4-digit number at the user message input box, this number is the
password for the general set-up access.
If you have entered a password, You must save and download the new setting to
the base station and then restart the Orderman handheld
36. System menu
Q. Is it possible to change the password of the ‘SystemMenu’ which is located
within the Setup menu
Q. Is it possible to change the password of the ‘SystemMenu’ which is located
within the Setup menu
A. Yes, You can change the password with an adjustment in the OSC
(Ordersolution Configurator)
Connect your OMB2 with an assembled DSP module to your pc and start the
OSC.
Then upload everything from the DSP Module (Button: Upload)
After this process please switch to first point in the left window (Text Translation
Table)
You can write or change every information and error text in this mode.
Jump to the lines 398 and 399 this is the password for the system menu in the
setup, note: change both lines! (both lines must have the same value).
(Ordersolution Configurator)
Connect your OMB2 with an assembled DSP module to your pc and start the
OSC.
Then upload everything from the DSP Module (Button: Upload)
After this process please switch to first point in the left window (Text Translation
Table)
You can write or change every information and error text in this mode.
Jump to the lines 398 and 399 this is the password for the system menu in the
setup, note: change both lines! (both lines must have the same value).
37. Printer Icon
Q. When I press the ‘Printer Icon’ on the Orderman terminal the transaction is
cashed off, Is it possible to disable this
Q. When I press the ‘Printer Icon’ on the Orderman terminal the transaction is
cashed off, Is it possible to disable this
A. Yes, Within SRV – SETTING – ORDERMAN SYSTEM – Pg3 change the
‘PRINTER ICON’ setting to be Disable. You must then perform an Orderman
download within PGM2 – Setting Orderman D/L - (D/L ALL W/O PLU) can be
selected
‘PRINTER ICON’ setting to be Disable. You must then perform an Orderman
download within PGM2 – Setting Orderman D/L - (D/L ALL W/O PLU) can be
selected
A. Check to see what other channels are being used, Orderman have been
allocated Channels 25 to 63 of 433MHz spectrum by the EU authorities so select
a channel between this range
allocated Channels 25 to 63 of 433MHz spectrum by the EU authorities so select
a channel between this range
39. Cable length
Q. What is the maximum length of the cable between the orderman base station
and the ECR
Q. What is the maximum length of the cable between the orderman base station
and the ECR
A. The standard cable length is 5 metres this can be extended to 500 metres
using serial boosters (cost approx £140) but these are not normally required only
2 sites in the UK have required this. It is also possible for the dealer to extend
this cable to 20 metres bit this is not supported by Orderman
using serial boosters (cost approx £140) but these are not normally required only
2 sites in the UK have required this. It is also possible for the dealer to extend
this cable to 20 metres bit this is not supported by Orderman
A. 300 metres line of site
41. Signal Coverage
Q. What is required to perform a site survey
Q. What is required to perform a site survey
A. All you need is a base station and a handheld,
Within Radio Test in the orderman ‘Extended Setup menu’ ensure that the
‘Steps/sec does not drop below 2.5
Within Radio Test in the orderman ‘Extended Setup menu’ ensure that the
‘Steps/sec does not drop below 2.5
42. System busy ecr timeout
Q. When a table is open on the machine that controls the Orderman base
station, the Orderman terminal will retry and then timeout until the table on the
Till is either layed away or finalised. Is it possible to stop the Orderman
retry/timing out if a table is open on the master machine?
Q. When a table is open on the machine that controls the Orderman base
station, the Orderman terminal will retry and then timeout until the table on the
Till is either layed away or finalised. Is it possible to stop the Orderman
retry/timing out if a table is open on the master machine?
A. Yes. There is a setting within PGM2 – SETTING – ORDERMAN CONFIG –
‘CLEAR TIMER’ this setting 000 - 999 [in seconds], will allow the current table
registration at the till to be closed via clerk-sign-off when a transaction sent from
the OM has been received. Example if the setting is set to 10 seconds, when a
transaction is sent from the Orderman terminal the open table at the till will be
layed away after 10 seconds. Note: any items already registered that are set for
printing on the Kitchen printer will be printed.
‘CLEAR TIMER’ this setting 000 - 999 [in seconds], will allow the current table
registration at the till to be closed via clerk-sign-off when a transaction sent from
the OM has been received. Example if the setting is set to 10 seconds, when a
transaction is sent from the Orderman terminal the open table at the till will be
layed away after 10 seconds. Note: any items already registered that are set for
printing on the Kitchen printer will be printed.
A. Check to see what other channels are being used, Orderman have been
allocated Channels 25 to 63 of 433MHz spectrum by the EU authorities so select
a channel between this range
allocated Channels 25 to 63 of 433MHz spectrum by the EU authorities so select
a channel between this range
39. Cable length
Q. What is the maximum length of the cable between the orderman base station
and the ECR
Q. What is the maximum length of the cable between the orderman base station
and the ECR
A. The standard cable length is 5 metres this can be extended to 500 metres
using serial boosters (cost approx £140) but these are not normally required only
2 sites in the UK have required this. It is also possible for the dealer to extend
this cable to 20 metres bit this is not supported by Orderman
using serial boosters (cost approx £140) but these are not normally required only
2 sites in the UK have required this. It is also possible for the dealer to extend
this cable to 20 metres bit this is not supported by Orderman
A. 300 metres line of site
41. Signal Coverage
Q. What is required to perform a site survey
Q. What is required to perform a site survey
A. All you need is a base station and a handheld,
Within Radio Test in the orderman ‘Extended Setup menu’ ensure that the
‘Steps/sec does not drop below 2.5
Within Radio Test in the orderman ‘Extended Setup menu’ ensure that the
‘Steps/sec does not drop below 2.5
42. System busy ecr timeout
Q. When a table is open on the machine that controls the Orderman base
station, the Orderman terminal will retry and then timeout until the table on the
Till is either layed away or finalised. Is it possible to stop the Orderman
retry/timing out if a table is open on the master machine?
Q. When a table is open on the machine that controls the Orderman base
station, the Orderman terminal will retry and then timeout until the table on the
Till is either layed away or finalised. Is it possible to stop the Orderman
retry/timing out if a table is open on the master machine?
A. Yes. There is a setting within PGM2 – SETTING – ORDERMAN CONFIG –
‘CLEAR TIMER’ this setting 000 - 999 [in seconds], will allow the current table
registration at the till to be closed via clerk-sign-off when a transaction sent from
the OM has been received. Example if the setting is set to 10 seconds, when a
transaction is sent from the Orderman terminal the open table at the till will be
layed away after 10 seconds. Note: any items already registered that are set for
printing on the Kitchen printer will be printed.
‘CLEAR TIMER’ this setting 000 - 999 [in seconds], will allow the current table
registration at the till to be closed via clerk-sign-off when a transaction sent from
the OM has been received. Example if the setting is set to 10 seconds, when a
transaction is sent from the Orderman terminal the open table at the till will be
layed away after 10 seconds. Note: any items already registered that are set for
printing on the Kitchen printer will be printed.
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