Panasonic KX-FT57E Service Manual ▷ View online
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53
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KX-FT57E
TROUBLESHOOTING GUIDE
Confirm if a mechanical problem
occurred, e.g. transmission was
interrupted or the document was
out of place, or on the receiver
side (being polled).
occurred, e.g. transmission was
interrupted or the document was
out of place, or on the receiver
side (being polled).
Was it mechanical error as
mentioned above?
mentioned above?
Ask the receiver to set the Poll
mode again and perform polling.
mode again and perform polling.
Perform the communication test
using the LOOP simulator and
check the machine reception
condition.
using the LOOP simulator and
check the machine reception
condition.
Is the carrier cut?
Modem test
(TEST CODE NO.554)
(TEST CODE NO.554)
Ask the service section of the
receiver's FAX machine to confirm
the machine's condition.
receiver's FAX machine to confirm
the machine's condition.
The carrier is cut when the image signal is received.
Polling is not possible.
NO
YES
NO
6.1
16
YES
15
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KX-FT57E
(3) Remote programming
If, after the call is connected, the customer describes the situation and it is determined that the problem can be corrected by
making parameter changes, this function makes it possible to change parameters such as the user code and service code from
another fax (using DTMF tones). Therefore, travel to the customer’s location is not required. However, it is not possible to change
all the parameters remotely (
making parameter changes, this function makes it possible to change parameters such as the user code and service code from
another fax (using DTMF tones). Therefore, travel to the customer’s location is not required. However, it is not possible to change
all the parameters remotely (
A
Program mode table: refer to page 56). The function used to accomplish this is remote
programming.
First, in order to check the current status of the service code parameter, out put the setup list (code: 991) and service list (code:
999) from the customer’s fax machine. Based on this, the parameters for the desired codes can be changed.The procedure for
changing and listing parameters is described on the next page. Also, before exiting the remote programming mode, it is advisable
to obtain a new list to confirm that only the desired parameters were changed.
999) from the customer’s fax machine. Based on this, the parameters for the desired codes can be changed.The procedure for
changing and listing parameters is described on the next page. Also, before exiting the remote programming mode, it is advisable
to obtain a new list to confirm that only the desired parameters were changed.
Hint:
Since the connected telephone is in use during the remote programming mode, it may be helpful to ask the customer to switch to
the speakerphone (except for a digital speakerphone). This frees the customer from the need to remain right next to the fax while
you are making parameter settings. When finished, inform the customer. Also note that in very noisy locations where the DTMF
tones are not audible, the remote programming function will not work.
Since the connected telephone is in use during the remote programming mode, it may be helpful to ask the customer to switch to
the speakerphone (except for a digital speakerphone). This frees the customer from the need to remain right next to the fax while
you are making parameter settings. When finished, inform the customer. Also note that in very noisy locations where the DTMF
tones are not audible, the remote programming function will not work.
55
KX-FT57E
TROUBLESHOOTING GUIDE
END
After the call is connected,
ask the user to press the MENU button.
ask the user to press the MENU button.
Enter the remote programming ID: “9, 0, 0, 0, ”.
A high-pitched beep ("Piii") sounds to indicate that
the remote programming mode has been activated.
the remote programming mode has been activated.
Enter the 3 digit code ( Program mode table:
refer to page 56) of the desired service function
and then press (set).
refer to page 56) of the desired service function
and then press (set).
A high-pitched beep ("Piii") sounds to indicate that
the service setting mode has been activated.
the service setting mode has been activated.
Enter the 1 to 3 digit code ( Program mode
table: refer to page 56) of the desired function
and then press (set).
table: refer to page 56) of the desired function
and then press (set).
Two short high-pitched beeps ("Pi Pi") sound to
indicate that the setting is complete.
indicate that the setting is complete.
To make another setting
To quit the remote programming mode, ask
the customer (the call should still be
connected) to press the STOP key to return
the machine to the normal mode.
Then hang up the phone.
the customer (the call should still be
connected) to press the STOP key to return
the machine to the normal mode.
Then hang up the phone.
If nothing is audible, enter “9, 0, 0, 0, ”
again.
again.
Three short high-pitched beeps ("Pi Pi Pi") sound if
an invalid code was entered. If this happens,
reenter the correct code.
an invalid code was entered. If this happens,
reenter the correct code.
Three short high-pitched beeps ("Pi Pi Pi") sound if
an invalid value was entered. If this happens,
reenter the correct value.
an invalid value was entered. If this happens,
reenter the correct value.
Obtain a list (991: Set up list, 999: Service list) to confirm that the changes
were made correctly.
were made correctly.
2
2
If the user is talking with speaker phone,
ask the user to lift the handset.
ask the user to lift the handset.
1 Entering the remote programming mode and changing service codes.
56
KX-FT57E
2 Program mode table
Code
Function
Set Value
Default
Remote setting
001 Set date and time
mm/dd/yy hh:mm
---------
NG
002 Your logo
---------
---------
NG
003 Your telephone number
---------
---------
NG
004 Print transmission report
1:ERROR 2:ON 3:OFF
ERROR
OK
005 Auto receive mode
TAD/FAX, FAX ONLY
TAD/FAX
OK
006 ANS/FAX ring count
1 to 4 rings 5:TOLL SAVER/ 6:RINGER OFF
2 ring
OK
007 FAX ring count
1 to 4 rings
2 ring
OK
008 Manual receive mode
1:TEL 2:TEL/FAX
TEL
OK
009 TAD/FAX delayed ring
1 to 4 rings
2 ring
OK
010 Recording time
1:LONG 2:SHORT
LONG
OK
011 Remote TAD ID
---------
ID=111
NG
022 Journal auto print
1:ON 2:OFF
ON
OK
023 Overseas mode
1:ON 2:OFF
OFF
OK
025 Delayed transmission
ON/OFF
OFF
NG
030 Silent FAX recognition ring
3 to 9 rings
3 rings
OK
035 Recall mode
1: T-BR 2:E-RE
T-BR
OK
039 LCD contrast
NORMAL/LIGHT/DARKER
NORMAL
NG
041 Remote FAX activation code
ON/OFF
ON/ID=Åñ9
NG
042 Message alert
1:ON 2:OFF
OFF
OK
043 Recording time alert
1:ON 2:OFF
OFF
OK
046 Friendly reception
1:ON 2:OFF
ON
OK
047 FAX voice guidance
1:ON 2:ERROR 3:OFF
ON
OK
054 Recording time for TAD/FAX greeting 1:16s 2:60s
16s
OK
message
058 Original setting
1:NORMAL 2:LIGHT 3:DARKER
NORMAL
OK
060 Message transfer
OFF/MESSAGE/PAGER
OFF
NG
061 Transfer greeting
CHECK/RECORD/ERASE
CHECK
NG
067 ICM monitor
ON/OFF
ON
OK
070 FAX pager
ON/OFF
OFF
NG
076 FAX connecting tone
ON/OFF
ON
OK
080 Set default
YES/NO
NO
NG
089 Handset Switch
1:USE HANDSET/2:NO HANDSET
USE HANDSET
OK
501 Pause time set
001~600 X 100msec
035
OK
502 Flash time set
01~90 X 10msec
8
OK
503 Dial speed set
1:10pps 2:20 pps
10
OK
510 VOX time
1:6sec 2:4sec
6sec
OK
511 VOX sense
1:HIGH 2:LOW
HIGH
OK
520 CED frequency select
1:2100Hz 2:1100Hz
2100
OK
521 International mode select
1:ON 2:OFF
ON
OK
522 Auto standby select
1:ON 2:OFF
ON
OK
523 Receive equalizer select
1:ON 2:OFF
OFF
OK
524 Transmit equalizer select
1:ON 2:OFF
OFF
OK
533 Message transfer auto redial time set 00~99
03
OK
534 Message transfer auto redial line
001~999
065
OK
disconnection time set
544 Document feed position adjustment
01~99 step
---------
OK
value set
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