DOWNLOAD Panasonic KX-FLM663RU Service Manual ↓ Size: 9.43 MB | Pages: 127 in PDF or view online for FREE

Model
KX-FLM663RU
Pages
127
Size
9.43 MB
Type
PDF
Document
Service Manual
Brand
Device
Fax / MULTIFUNCTION DEVICE
File
kx-flm663ru.pdf
Date

Panasonic KX-FLM663RU Service Manual ▷ View online

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KX-FLM663RU
12 Troubleshooting Guide
12.1. USER RECOVERABLE ERRORS
If the unit detects a problem, one or more of the following messages will appear on the display.
The explanations given in the [ ] are for servicemen only.
DISPLAY MESSAGE
CAUSE AND REMEDY
• Polygon motor error.
Refer to CALL SERVICE 1 (P.107).
• Laser beam error. Replace LSU unit.
Refer to CALL SERVICE 2 (P.108).
• Fuser unit cannot heat up. Replace fuser unit.
Refer to CALL SERVICE 3 (P.109).
• Fan motor error. Replace fan motor.
Refer to CALL SERVICE 4 (P.110).
• There is something wrong with the drum unit. Replace the drum unit and the toner cartridge.
• The document was not fed into the unit properly. Re-insert the document. If misfeeding occurs frequently,
clean the document feeder rollers and try again.
• The drum unit is not inserted properly. Re-insert it correctly.
• Recording paper was not fed into the unit properly. Re-insert the recording paper.
• The front cover is open. Close it.
• There is no space to store new items in navigator directory. Erase unnecessary items.
• The drum life is near its end. Replace the drum unit as soon as possible.
• The unit has a document in memory. See the other displayed message instructions to print out the docu-
ment.
• If feature #442 is set to “ALWAYS”, check the connection between the computer and the unit.
• Copying has stopped due to a lack of recording paper or recording paper jam. See the other displayed
message instructions to continue copying.
• The inside of the unit is extremely cold and cannot be operated. Use the unit in a warmer area. While the
unit cannot be operated, the received documents are temporarily stored into the memory, and will be
printed out automatically when the unit warms up. 
• When performing memory transmission, the document being stored exceeded the memory capacity of the
unit. Send the entire document manually.
• When making a copy, the document being stored exceeded the memory capacity of the unit. Press [Stop]
to clear the message. Divide the document into sections.
• There is something wrong with the unit’s modem.
• The other party’s fax machine is busy or has run out of recording paper. Try again.
• Recording paper is not installed or the unit has run out of paper. Install paper.
• Recording paper is not fed into the unit properly. Re-install paper.
• A recording paper jam occurred. Remove the jammed paper.
•  The cable or the computer power cord is not connected correctly. Check the connections. See P.75.
• The software is not running on the computer. Restart the software and try again.
• The unit is warming up. Wait for a while.
•  The other party’s fax machine does not offer the polling function. Check with the other party.
• The other party’s fax machine is busy or has run out of recording paper. Try again.
• The document is jammed. Remove the jammed document.
• Attempted to send or copy a document longer than 600 mm. Press [Stop] to remove the document. Divide
the document into two or more sheets and try again.
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KX-FLM663RU
• The drum unit’s service life is finished. Replace the drum unit immediately. 
• The memory is full of received documents due to a lack of recording paper or a recording paper jam. Install
paper or remove the jammed paper.
• If feature #442 is set to “ALWAYS”, check the connection between the computer and the unit.
• The toner’s service life is finished. Replace the toner cartridge immediately.
• The toner’s service life is near its end. Replace the toner cartridge as soon as possible.
• A transmission error occurred. Try again.
• The inside of the unit is cold. Let the unit warm up. Wait for a while.
• The fax message was printed on paper which is shorter than A4 size paper. Use the appropriate size
paper.
DISPLAY MESSAGE
CAUSE AND REMEDY
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KX-FLM663RU
12.2. REMOTE PROGRAMMING
If, after the call is connected, the customer describes the situation and it is determined that the problem can be corrected by
making parameter changes, this function makes it possible to change parameters such as the user code and service code from
another fax (using DTMF tones). Therefore, travel to the customer's location is not required. However, it is not possible to
change all the parameters remotely (PROGRAM MODE TABLE(P.97)). The function used to accomplish this is remote pro-
gramming.
First, in order to check the current status of the service code parameter, print out the setup list (code: 991) and the service list
(code: 999) from the customer's fax machine.
Based on this, the parameters for the desired codes can be changed.
The procedure for changing and listing parameters is described on ENTERING THE REMOTE PROGRAMMING MODE AND
CHANGING SERVICE CODES
(P.96). Also, before exiting the remote programming mode, it is advisable to obtain a new list to
confirm that the changes were made correctly.
Hint:
Since the connected telephone is in use during the remote programming mode, it may be helpful to ask the customer to switch
to the speakerphone. This frees the customer from the need to remain right next to the fax while you are making parameter set-
tings. When finished, inform the customer. Also note that in very noisy locations where the DTMF tones are not audible, the
remote programming function will not work.
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KX-FLM663RU
12.2.1. ENTERING THE REMOTE PROGRAMMING MODE AND CHANGING SERVICE
CODES
CROSS REFERENCE:
PROGRAM MODE TABLE (P.97)
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