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SmartDiagnosis™ function is available only for the products with a SmartDiagnosis™ mark.

In case of a mobile phone with static option, the smart diagnosis function might not operate.

• Only use this feature when instructed to do so by the call center. 

The transmission sounds similar to a fax machine, and so has no meaning except to the call

center.

• SmartDiagnosis™ cannot be activated if the washer does not power up.

If this happens, then troubleshooting must be done without SmartDiagnosis™.

If you experience problems with your washer, call to Customer information center.

Follow the call center agent's instructions, and do the following steps when requested:

1. Press the Power button to turn on the washer.

Do not press any other buttons or turn the cycle

selector knob.

2. When instructed to do so by the call center,

place the mouthpiece of your phone very close

to the Power button.

3. Press and hold the “Temp.” button for three seconds, while holding the phone

mouthpiece to the icon or Power button.

4. Keep the phone in place until the tone transmission has finished. 

This takes about 17 seconds, and the display will count down the time.
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be

asked to try again.

• Pressing the Power button during the transmission will shut off the SmartDiagnosis™.

5. Once the countdown is over and the tones have stopped, resume your conversation with

the call center agent, who will then be able to assist you using the information transmitted

for analysis at the call to Customer information center.

7-6. Using SmartDiagnosis™

30

No Power

Is the Power Plug connected
firmly to the power outlet? 
And is the supply voltage
220~240V AC?

Is 

Red LED ON 

while power supplied ?

Is Multi-plug socket used ?

NO

NO

NO

YES

YES

YES

NO

Is the connectors connected
Correctly to the Display 
PCB?

Is the 

Connector

connected correctly to 

the 

Main PCB

and the 

Noise Filter

?

Or is the 

Harness

alright ?

Reconnect 

Power Plug

firmly. 

Check the fuse or 
reset the circuit breaker.

Don’t use 

Multi-plug

socket.

Use 

Single Plug

socket for 

washing machine.

YES

YES

Reconnect or repair the 

Connector

.

Or replace the 

Harness

.

Check connectors otherwise.
Replace 

Display PCB

.

Check and replace 

Main PCB

.

8. TROUBLESHOOTING WITHOUT ERROR CODES

Have all the 

and the 

been removed?

Remove the 

and 

the 

.

Washer

Base Packing

Packing Support

Refer to INSTALLATION. (Page 7)

Clean the drawer and dispenser.

Is detergent & softener put in 

the correct compartment of the drawer? 

Refer to [Water Inlet Error (IE)]

(page 

19)

Put it in the 

.

Is water supplied?

Is the 

caked or hardened?