Frequently Asked Questions

  1. I cannot download files.
  2. I cannot open the Panasonic PDF manual or Adobe Reader sends me to its site.
  3. Lots of files in the Panasonic ZIP archive. The main file is the file with SGM extension.
  4. Lots of files in the Panasonic ZIP archive. The main file is INDEX.HTML
  5. Panasonic Simplified.
  6. Panasonic Supplements, Parts Change Notice or Changes.
  7. Programs for viewing service manuals.
1. I cannot download files.

Please try using another browser, such as FireFox, Google Chrome.

Don’t forget to log in.

2. I cannot open the Panasonic PDF manual or Adobe Acrobat Reader sends me to its site.

Your file is crypted by Panasonic. Install the following plugin if the Panasonic PDF service manual couldn’t be opened or Adobe Acrobat Reader sends to its site, reports that a document is protected or corrupted.

Works only on Windows and with Adobe Acrobat Reader.

Installation:

1. Unzip it.

2. Copy psds.api to the Adobe Acrobat Reader plug_ins folder.

Examples:

C:\Program Files\Adobe\Reader 9.0\Reader\plug_ins

C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins

3. Lots of files in the Panasonic ZIP archive. The main file is the file with SGM extension.

Install PanaView program if an archive of the Panasonic Service Manual contens a file with the SGM extension and many TIF or PDF files.

Panasonic PanaView

Installation:

1. Unzip it.

2. Run setup.exe

3. Choose the path to install. Default is C:\matsushita\pv10ep and it’s better to leave it as is.

4. After installation, the program will create the PanaView3.1 shortcut in your Start menu.

If the shortcut doesn’t exist go to the folder where you installed the program and run pv10ep.exe

Attention!

5. After starting PanaView, select File -> Settings… in the menu.

6. In the field PDF Viewer Application Path choose the path to your Adobe Acrobat Reader.

7. Restart the program.

Otherwise the program won’t open PDF service documents.

Examples:

C:\ProgramFiles\Adobe\Reader 9.0\Reader\AcroRd32.exe

C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

4. Lots of files in the Panasonic ZIP archive. The main file is index.html

Do the following steps.

Version of Internet Explorer < 11 (Windows XP):

1. Unzip your file.

2. Open index.html with Internet Explorer (right click on index.html -> "Open With" -> Internet Explorer).

3. At the top or bottom of your browser you will see the announcement: "For security purposes ... ActiveX ...".

Click on it and unblock ActiveX.

Version of Internet Explorer ≥ 11 (Windows 10):

1. Unzip your file.

2. Open index.html with Internet Explorer (right click on index.html -> "Open With" -> Internet Explorer).

3. Press (F12) or "Tools" -> "Developer Tools".

4. Press (Ctrl+7) or select the Tab "Emulation".

5. Select "Document mode" -> "8"

6. Do not close "Developer Tools". You can move them down the screen.

Works only on Windows and with Internet Explorer. Other browsers won’t open index.html (will be the empty page with a menu).

5. Panasonic Simplified.

This is not a full Service Manual. This is the difference between this and the base model. Usually a small file size. See a Note on the 1st page.

Example for PT-LB3

"Please use this manual together with the service manual for PT-LB1/2 (Order No.BSD1007A21CE).

Several information other than describe in this simplified manual, please refer to PT-LB1/2 service manual.

The part where the model id is described PT-LB1/2 by the content corresponds to PT-LB3."

Use the search on this site for the model PT-LB1 and then check the Order No.BSD1007A21CE

6. Panasonic Supplements, Parts Change Notice or Changes.

These are not full Service Manuals. Usually a small file size.

Use the search on this site for your model.

7. Programs for viewing service manuals.

WinRar or another software to extract RAR or ZIP archives.

Adobe Reader to view PDF documents.

DjVu viewer to view DJVU documents.

PanaView to view Panasonic SGM documents.